Customer Service Representatives Salary in Tennessee
Customer Service Representatives in Tennessee have a median of $42,830 a year, below the national $44,770 (−4%); the state ranks 32nd of 51 states by median. That is 10% less than the median across all occupations in Tennessee ($47,380). Among neighbouring states, Missouri pays more (up to $44,190 in Missouri) and Virginia, North Carolina, Georgia, Kentucky, Alabama, Arkansas and Mississippi pay less (down to $36,380 in Mississippi). Tennessee employs 59,730 customer service representatives, 18.2 per 1,000 jobs, the 13th largest count of any state. A location quotient of 1.09 is close to the national share.
Tennessee vs the United States, May 2025
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| Tennessee | Hourly | $14.95 | $17.37 | $20.59 | $23.40 | $28.88 | $21.30 | 59,730 | 18.22 | 1.09 |
| Annual | $31,100 | $36,130 | $42,830 | $48,670 | $60,070 | $44,300 | ||||
| United States | Hourly | $15.27 | $17.72 | $21.53 | $24.89 | $30.57 | $22.40 | 2,595,750 | – | – |
| Annual | $31,750 | $36,870 | $44,770 | $51,780 | $63,590 | $46,590 | ||||
- Rank by median
- 32nd of 51 states
- Rank by employment
- 13th of 51 states
- Location quotient
- 1.09
- Jobs per 1,000
- 18.22
Ranks count the 50 states and DC with a published value. The location quotient is the occupation's share of Tennessee's employment divided by its national share; 1.00 means the same share as the nation. Take-home pay at these wages: FastCalc's take-home pay calculator.
Metropolitan areas in Tennessee
10 metropolitan areas and 4 nonmetropolitan areas touching Tennessee publish a row for customer service representatives, sorted by median. Areas crossing a state line are listed under every state they touch; a linked metro has its own profile.
| Area | Median hourly | Median annual | 10th pct (annual) | 90th pct (annual) | Employment | Jobs per 1,000 | Location quotient |
|---|---|---|---|---|---|---|---|
| Nashville-Davidson--Murfreesboro--Franklin, TN | $21.88 | $45,510 | $32,140 | $63,730 | 20,770 | 18.89 | 1.13 |
| Chattanooga, TN-GA | $21.65 | $45,030 | $31,180 | $59,060 | 5,120 | 19.05 | 1.14 |
| Memphis, TN-MS-AR | $21.20 | $44,090 | $31,570 | $60,470 | 9,360 | 15.30 | 0.92 |
| Knoxville, TN | $18.67 | $38,840 | $29,650 | $60,300 | 6,640 | 15.64 | 0.94 |
| Jackson, TN | $18.60 | $38,680 | $29,790 | $55,950 | 970 | 11.47 | 0.69 |
| Clarksville, TN-KY | $18.10 | $37,650 | $28,450 | $57,430 | 1,610 | 15.64 | 0.94 |
| Cleveland, TN | $18.08 | $37,600 | $28,230 | $55,380 | 590 | 13.78 | 0.83 |
| Morristown, TN | $18.06 | $37,570 | $29,120 | $58,280 | 740 | 15.67 | 0.94 |
| Johnson City, TN | $17.58 | $36,570 | $29,520 | $49,060 | 1,940 | 23.77 | 1.42 |
| Kingsport-Bristol, TN-VA | $17.37 | $36,130 | $29,380 | $56,870 | 2,130 | 17.83 | 1.07 |
| North Central Tennessee nonmetropolitan area | $18.64 | $38,780 | $30,850 | $55,360 | 1,510 | 13.17 | 0.79 |
| South Central Tennessee nonmetropolitan area | $18.45 | $38,370 | $28,750 | $58,000 | 1,170 | 10.64 | 0.64 |
| West Tennessee nonmetropolitan area | $18.07 | $37,580 | $27,730 | $55,390 | 1,260 | 10.78 | 0.65 |
| East Tennessee nonmetropolitan area | $17.55 | $36,510 | $27,080 | $53,040 | 1,530 | 10.83 | 0.65 |
Neighbouring states
| State | Median hourly | Median annual | Employment | Location quotient |
|---|---|---|---|---|
| Tennessee | $20.59 | $42,830 | 59,730 | 1.09 |
| Alabama | $18.46 | $38,400 | 33,290 | 0.94 |
| Arkansas | $18.19 | $37,840 | 20,680 | 0.95 |
| Georgia | $19.06 | $39,630 | 97,850 | 1.20 |
| Kentucky | $18.61 | $38,700 | 38,630 | 1.16 |
| Missouri | $21.24 | $44,190 | 50,530 | 1.03 |
| Mississippi | $17.49 | $36,380 | 20,860 | 1.07 |
| North Carolina | $19.35 | $40,240 | 89,510 | 1.09 |
| Virginia | $20.54 | $42,730 | 59,850 | 0.87 |
See the national page for Customer Service Representatives (every state ranked) and the Tennessee wage profile (every occupation in the state).
Source and notes
Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS Tennessee estimates.
- Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
- Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.