Customer Service Representatives Salary in Kentucky
Customer Service Representatives in Kentucky have a median of $38,700 a year, below the national $44,770 (−14%); the state ranks 45th of 51 states by median. That is 18% less than the median across all occupations in Kentucky ($46,920). Among neighbouring states, Illinois, Ohio, Missouri, Indiana, Tennessee and Virginia pay more (up to $46,130 in Illinois) and West Virginia pays less (down to $38,430 in West Virginia). Kentucky employs 38,630 customer service representatives, 19.3 per 1,000 jobs, the 24th largest count of any state. A location quotient of 1.16 is close to the national share.
Kentucky vs the United States, May 2025
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| Kentucky | Hourly | $14.15 | $16.97 | $18.61 | $22.98 | $28.76 | $20.40 | 38,630 | 19.31 | 1.16 |
| Annual | $29,440 | $35,290 | $38,700 | $47,800 | $59,810 | $42,440 | ||||
| United States | Hourly | $15.27 | $17.72 | $21.53 | $24.89 | $30.57 | $22.40 | 2,595,750 | – | – |
| Annual | $31,750 | $36,870 | $44,770 | $51,780 | $63,590 | $46,590 | ||||
- Rank by median
- 45th of 51 states
- Rank by employment
- 24th of 51 states
- Location quotient
- 1.16
- Jobs per 1,000
- 19.31
Ranks count the 50 states and DC with a published value. The location quotient is the occupation's share of Kentucky's employment divided by its national share; 1.00 means the same share as the nation. Take-home pay at these wages: FastCalc's take-home pay calculator.
Metropolitan areas in Kentucky
9 metropolitan areas and 4 nonmetropolitan areas touching Kentucky publish a row for customer service representatives, sorted by median. Areas crossing a state line are listed under every state they touch; a linked metro has its own profile.
| Area | Median hourly | Median annual | 10th pct (annual) | 90th pct (annual) | Employment | Jobs per 1,000 | Location quotient |
|---|---|---|---|---|---|---|---|
| Cincinnati, OH-KY-IN | $22.34 | $46,470 | $31,600 | $64,410 | 19,410 | 17.63 | 1.06 |
| Owensboro, KY | $21.76 | $45,260 | $29,330 | $58,700 | 920 | 18.63 | 1.12 |
| Louisville/Jefferson County, KY-IN | $20.00 | $41,600 | $31,350 | $61,240 | 13,630 | 19.90 | 1.19 |
| Lexington-Fayette, KY | $18.83 | $39,160 | $30,370 | $60,000 | 5,200 | 18.13 | 1.09 |
| Huntington-Ashland, WV-KY-OH | $18.30 | $38,060 | $28,830 | $54,580 | 2,590 | 18.39 | 1.10 |
| Bowling Green, KY | $18.26 | $37,970 | $27,990 | $57,370 | 1,170 | 14.21 | 0.85 |
| Clarksville, TN-KY | $18.10 | $37,650 | $28,450 | $57,430 | 1,610 | 15.64 | 0.94 |
| Elizabethtown, KY | $18.02 | $37,480 | $30,470 | $56,840 | 1,020 | 19.79 | 1.19 |
| Paducah, KY-IL | $17.53 | $36,460 | $27,210 | $54,220 | 860 | 17.13 | 1.03 |
| West Kentucky nonmetropolitan area | $18.02 | $37,490 | $27,010 | $57,240 | 1,590 | 12.37 | 0.74 |
| Central Kentucky nonmetropolitan area | $17.89 | $37,200 | $27,440 | $58,470 | 1,900 | 11.03 | 0.66 |
| South Central Kentucky nonmetropolitan area | $17.73 | $36,890 | $28,580 | $49,870 | 3,510 | 20.37 | 1.22 |
| East Kentucky nonmetropolitan area | $17.08 | $35,530 | $24,160 | $51,990 | 1,210 | 13.21 | 0.79 |
Neighbouring states
| State | Median hourly | Median annual | Employment | Location quotient |
|---|---|---|---|---|
| Kentucky | $18.61 | $38,700 | 38,630 | 1.16 |
| Illinois | $22.18 | $46,130 | 100,970 | 0.99 |
| Indiana | $20.74 | $43,140 | 44,630 | 0.84 |
| Missouri | $21.24 | $44,190 | 50,530 | 1.03 |
| Ohio | $21.93 | $45,610 | 85,930 | 0.93 |
| Tennessee | $20.59 | $42,830 | 59,730 | 1.09 |
| Virginia | $20.54 | $42,730 | 59,850 | 0.87 |
| West Virginia | $18.48 | $38,430 | 9,860 | 0.84 |
See the national page for Customer Service Representatives (every state ranked) and the Kentucky wage profile (every occupation in the state).
Source and notes
Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS Kentucky estimates.
- Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
- Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.