Customer Service Representatives Salary in Ohio
At $45,610 a year, the median for customer service representatives in Ohio is close to the national median of $44,770 (+2%); Ohio ranks 21st of 51 states by median. That is 8% less than the median across all occupations in Ohio ($49,380). Ohio pays more than every neighbouring state: Pennsylvania, Michigan, Indiana, Kentucky and West Virginia range from $38,430 in West Virginia to $44,630 in Pennsylvania. Ohio employs 85,930 customer service representatives, 15.5 per 1,000 jobs, the 10th largest count of any state. A location quotient of 0.93 is close to the national share.
Ohio vs the United States, May 2025
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| Ohio | Hourly | $15.07 | $18.00 | $21.93 | $25.25 | $30.39 | $22.54 | 85,930 | 15.48 | 0.93 |
| Annual | $31,340 | $37,440 | $45,610 | $52,510 | $63,210 | $46,870 | ||||
| United States | Hourly | $15.27 | $17.72 | $21.53 | $24.89 | $30.57 | $22.40 | 2,595,750 | – | – |
| Annual | $31,750 | $36,870 | $44,770 | $51,780 | $63,590 | $46,590 | ||||
- Rank by median
- 21st of 51 states
- Rank by employment
- 10th of 51 states
- Location quotient
- 0.93
- Jobs per 1,000
- 15.48
Ranks count the 50 states and DC with a published value. The location quotient is the occupation's share of Ohio's employment divided by its national share; 1.00 means the same share as the nation. Take-home pay at these wages: FastCalc's take-home pay calculator.
Metropolitan areas in Ohio
15 metropolitan areas and 4 nonmetropolitan areas touching Ohio publish a row for customer service representatives, sorted by median. Areas crossing a state line are listed under every state they touch; a linked metro has its own profile.
| Area | Median hourly | Median annual | 10th pct (annual) | 90th pct (annual) | Employment | Jobs per 1,000 | Location quotient |
|---|---|---|---|---|---|---|---|
| Cincinnati, OH-KY-IN | $22.34 | $46,470 | $31,600 | $64,410 | 19,410 | 17.63 | 1.06 |
| Columbus, OH | $22.28 | $46,350 | $33,190 | $62,340 | 18,550 | 16.78 | 1.01 |
| Cleveland, OH | $22.14 | $46,040 | $31,340 | $65,760 | 15,900 | 15.42 | 0.92 |
| Akron, OH | $21.84 | $45,420 | $31,110 | $68,020 | 5,780 | 18.10 | 1.08 |
| Dayton-Kettering-Beavercreek, OH | $21.62 | $44,970 | $32,140 | $60,590 | 4,880 | 13.09 | 0.78 |
| Canton-Massillon, OH | $21.36 | $44,430 | $29,460 | $61,780 | 2,590 | 15.88 | 0.95 |
| Toledo, OH | $20.66 | $42,970 | $29,860 | $61,370 | 3,170 | 10.87 | 0.65 |
| Lima, OH | $20.35 | $42,340 | $28,380 | $60,370 | 460 | 9.22 | 0.55 |
| Sandusky, OH | $18.87 | $39,260 | $29,590 | $59,370 | 470 | 9.36 | 0.56 |
| Springfield, OH | $18.75 | $39,000 | $30,070 | $61,600 | 670 | 14.57 | 0.87 |
| Wheeling, WV-OH | $18.48 | $38,440 | $29,120 | $52,670 | 990 | 17.00 | 1.02 |
| Weirton-Steubenville, WV-OH | $18.35 | $38,160 | $26,960 | $58,260 | 270 | 7.39 | 0.44 |
| Huntington-Ashland, WV-KY-OH | $18.30 | $38,060 | $28,830 | $54,580 | 2,590 | 18.39 | 1.10 |
| Youngstown-Warren, OH | $18.25 | $37,970 | $26,740 | $56,890 | 2,140 | 13.35 | 0.80 |
| Mansfield, OH | $17.87 | $37,180 | $28,540 | $59,420 | 680 | 13.92 | 0.83 |
| West Northwestern Ohio nonmetropolitan area | $21.68 | $45,090 | $31,200 | $64,060 | 1,890 | 7.58 | 0.45 |
| North Northeastern Ohio nonmetropolitan area (noncontiguous) | $21.13 | $43,940 | $30,180 | $63,060 | 2,120 | 8.57 | 0.51 |
| Eastern Ohio nonmetropolitan area | $19.72 | $41,010 | $30,770 | $59,410 | 1,250 | 9.17 | 0.55 |
| Southern Ohio nonmetropolitan area | $18.78 | $39,050 | $29,670 | $59,920 | 1,240 | 7.61 | 0.46 |
Neighbouring states
| State | Median hourly | Median annual | Employment | Location quotient |
|---|---|---|---|---|
| Ohio | $21.93 | $45,610 | 85,930 | 0.93 |
| Indiana | $20.74 | $43,140 | 44,630 | 0.84 |
| Kentucky | $18.61 | $38,700 | 38,630 | 1.16 |
| Michigan | $21.13 | $43,950 | 71,310 | 0.97 |
| Pennsylvania | $21.46 | $44,630 | 94,340 | 0.93 |
| West Virginia | $18.48 | $38,430 | 9,860 | 0.84 |
See the national page for Customer Service Representatives (every state ranked) and the Ohio wage profile (every occupation in the state).
Source and notes
Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS Ohio estimates.
- Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
- Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.