Customer Service Representatives Salary in Michigan
At $43,950 a year, the median for customer service representatives in Michigan is close to the national median of $44,770 (−2%); Michigan ranks 27th of 51 states by median. That is 11% less than the median across all occupations in Michigan ($49,270). Among neighbouring states, Wisconsin and Ohio pay more (up to $46,970 in Wisconsin) and Indiana pays less (down to $43,140 in Indiana). Michigan employs 71,310 customer service representatives, 16.2 per 1,000 jobs, the 11th largest count of any state. A location quotient of 0.97 is close to the national share.
Michigan vs the United States, May 2025
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| Michigan | Hourly | $14.75 | $17.38 | $21.13 | $24.07 | $30.69 | $22.05 | 71,310 | 16.19 | 0.97 |
| Annual | $30,670 | $36,150 | $43,950 | $50,060 | $63,830 | $45,870 | ||||
| United States | Hourly | $15.27 | $17.72 | $21.53 | $24.89 | $30.57 | $22.40 | 2,595,750 | – | – |
| Annual | $31,750 | $36,870 | $44,770 | $51,780 | $63,590 | $46,590 | ||||
- Rank by median
- 27th of 51 states
- Rank by employment
- 11th of 51 states
- Location quotient
- 0.97
- Jobs per 1,000
- 16.19
Ranks count the 50 states and DC with a published value. The location quotient is the occupation's share of Michigan's employment divided by its national share; 1.00 means the same share as the nation. Take-home pay at these wages: FastCalc's take-home pay calculator.
Metropolitan areas in Michigan
16 metropolitan areas and 4 nonmetropolitan areas touching Michigan publish a row for customer service representatives, sorted by median. Areas crossing a state line are listed under every state they touch; a linked metro has its own profile.
| Area | Median hourly | Median annual | 10th pct (annual) | 90th pct (annual) | Employment | Jobs per 1,000 | Location quotient |
|---|---|---|---|---|---|---|---|
| Midland, MI | $23.20 | $48,250 | $29,680 | $98,990 | 620 | 16.58 | 0.99 |
| Grand Rapids-Wyoming-Kentwood, MI | $21.63 | $44,990 | $30,210 | $63,340 | 9,010 | 15.06 | 0.90 |
| Detroit-Warren-Dearborn, MI | $21.51 | $44,730 | $31,040 | $63,730 | 31,310 | 16.44 | 0.98 |
| Lansing-East Lansing, MI | $21.27 | $44,250 | $30,770 | $61,510 | 3,790 | 17.45 | 1.05 |
| Kalamazoo-Portage, MI | $21.22 | $44,130 | $29,900 | $62,580 | 1,970 | 16.20 | 0.97 |
| Niles, MI | $20.97 | $43,620 | $31,840 | $61,380 | 930 | 15.43 | 0.92 |
| Jackson, MI | $20.30 | $42,230 | $30,140 | $60,780 | 830 | 14.92 | 0.89 |
| Traverse City, MI | $20.21 | $42,030 | $34,150 | $59,650 | 960 | 13.99 | 0.84 |
| Monroe, MI | $20.02 | $41,650 | $30,280 | $61,200 | 370 | 9.11 | 0.55 |
| Battle Creek, MI | $19.65 | $40,870 | $30,220 | $59,490 | 620 | 11.34 | 0.68 |
| Muskegon-Norton Shores, MI | $19.60 | $40,760 | $27,480 | $55,980 | 700 | 11.28 | 0.68 |
| South Bend-Mishawaka, IN-MI | $19.43 | $40,420 | $30,560 | $60,660 | 1,870 | 14.23 | 0.85 |
| Ann Arbor, MI | $18.98 | $39,480 | $34,300 | $61,840 | 3,440 | 15.66 | 0.94 |
| Bay City, MI | $18.69 | $38,880 | $27,780 | $57,080 | 330 | 9.65 | 0.58 |
| Flint, MI | $18.66 | $38,800 | $28,540 | $61,060 | 1,970 | 14.61 | 0.87 |
| Saginaw, MI | $17.38 | $36,150 | $30,330 | $58,300 | 2,320 | 28.96 | 1.73 |
| Southern Michigan nonmetropolitan area | $21.12 | $43,920 | $29,900 | $62,580 | 1,190 | 8.86 | 0.53 |
| Mid Michigan nonmetropolitan area | $19.35 | $40,250 | $29,250 | $58,940 | 1,790 | 11.70 | 0.70 |
| Northern Michigan nonmetropolitan area | $19.26 | $40,060 | $30,110 | $58,540 | 1,100 | 9.35 | 0.56 |
| Upper Peninsula of Michigan nonmetropolitan area | $18.56 | $38,600 | $28,950 | $57,990 | 970 | 8.64 | 0.52 |
Neighbouring states
See the national page for Customer Service Representatives (every state ranked) and the Michigan wage profile (every occupation in the state).
Source and notes
Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS Michigan estimates.
- Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
- Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.