Customer Service Representatives Salary in Indiana
Customer Service Representatives in Indiana have a median of $43,140 a year, below the national $44,770 (−4%); the state ranks 30th of 51 states by median. That is 10% less than the median across all occupations in Indiana ($47,860). Among neighbouring states, Illinois, Ohio and Michigan pay more (up to $46,130 in Illinois) and Kentucky pays less (down to $38,700 in Kentucky). Indiana employs 44,630 customer service representatives, 13.9 per 1,000 jobs, the 20th largest count of any state. A location quotient of 0.84 is close to the national share.
Indiana vs the United States, May 2025
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| Indiana | Hourly | $14.93 | $17.35 | $20.74 | $24.19 | $30.11 | $21.81 | 44,630 | 13.94 | 0.84 |
| Annual | $31,060 | $36,090 | $43,140 | $50,320 | $62,620 | $45,360 | ||||
| United States | Hourly | $15.27 | $17.72 | $21.53 | $24.89 | $30.57 | $22.40 | 2,595,750 | – | – |
| Annual | $31,750 | $36,870 | $44,770 | $51,780 | $63,590 | $46,590 | ||||
- Rank by median
- 30th of 51 states
- Rank by employment
- 20th of 51 states
- Location quotient
- 0.84
- Jobs per 1,000
- 13.94
Ranks count the 50 states and DC with a published value. The location quotient is the occupation's share of Indiana's employment divided by its national share; 1.00 means the same share as the nation. Take-home pay at these wages: FastCalc's take-home pay calculator.
Metropolitan areas in Indiana
15 metropolitan areas and 3 nonmetropolitan areas touching Indiana publish a row for customer service representatives, sorted by median. Areas crossing a state line are listed under every state they touch; a linked metro has its own profile.
| Area | Median hourly | Median annual | 10th pct (annual) | 90th pct (annual) | Employment | Jobs per 1,000 | Location quotient |
|---|---|---|---|---|---|---|---|
| Elkhart-Goshen, IN | $23.08 | $48,000 | $31,410 | $65,260 | 1,540 | 12.05 | 0.72 |
| Chicago-Naperville-Elgin, IL-IN | $22.65 | $47,100 | $34,480 | $71,530 | 75,240 | 16.67 | 1.00 |
| Cincinnati, OH-KY-IN | $22.34 | $46,470 | $31,600 | $64,410 | 19,410 | 17.63 | 1.06 |
| Fort Wayne, IN | $21.73 | $45,200 | $31,450 | $59,930 | 3,020 | 13.39 | 0.80 |
| Indianapolis-Carmel-Greenwood, IN | $20.90 | $43,460 | $31,790 | $64,150 | 17,830 | 16.13 | 0.97 |
| Columbus, IN | $20.53 | $42,700 | $32,310 | $61,390 | 600 | 11.99 | 0.72 |
| Michigan City-La Porte, IN | $20.14 | $41,880 | $29,950 | $60,010 | 420 | 10.34 | 0.62 |
| Louisville/Jefferson County, KY-IN | $20.00 | $41,600 | $31,350 | $61,240 | 13,630 | 19.90 | 1.19 |
| Lafayette-West Lafayette, IN | $19.76 | $41,090 | $29,790 | $60,300 | 900 | 8.83 | 0.53 |
| South Bend-Mishawaka, IN-MI | $19.43 | $40,420 | $30,560 | $60,660 | 1,870 | 14.23 | 0.85 |
| Bloomington, IN | $19.07 | $39,660 | $29,970 | $60,290 | 770 | 10.45 | 0.63 |
| Muncie, IN | $19.06 | $39,640 | $29,450 | $56,810 | 640 | 14.32 | 0.86 |
| Evansville, IN | $18.95 | $39,410 | $30,470 | $60,170 | 2,010 | 14.83 | 0.89 |
| Terre Haute, IN | $18.56 | $38,600 | $29,630 | $60,180 | 530 | 8.12 | 0.49 |
| Kokomo, IN | $18.45 | $38,380 | $30,960 | $55,280 | 340 | 9.53 | 0.57 |
| Southern Indiana nonmetropolitan area | $21.33 | $44,370 | $31,060 | $61,250 | 1,550 | 7.91 | 0.47 |
| Northern Indiana nonmetropolitan area | $21.24 | $44,170 | $29,580 | $70,610 | 2,180 | 10.36 | 0.62 |
| Central Indiana nonmetropolitan area | $19.53 | $40,610 | $30,700 | $59,730 | 1,660 | 10.30 | 0.62 |
Neighbouring states
See the national page for Customer Service Representatives (every state ranked) and the Indiana wage profile (every occupation in the state).
Source and notes
Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS Indiana estimates.
- Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
- Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.