Customer Service Representatives Salary in Illinois
The median for customer service representatives in Illinois is $46,130 a year, somewhat above the national $44,770 (+3%); the state ranks 17th of 51 states by median. That is 11% less than the median across all occupations in Illinois ($51,960). Among neighbouring states, Wisconsin pays more (up to $46,970 in Wisconsin) and Iowa, Missouri, Indiana and Kentucky pay less (down to $38,700 in Kentucky). Illinois employs 100,970 customer service representatives, 16.6 per 1,000 jobs, the 5th largest count of any state. A location quotient of 0.99 is close to the national share.
Illinois vs the United States, May 2025
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| Illinois | Hourly | $16.15 | $18.11 | $22.18 | $27.91 | $34.33 | $23.53 | 100,970 | 16.56 | 0.99 |
| Annual | $33,590 | $37,680 | $46,130 | $58,050 | $71,400 | $48,950 | ||||
| United States | Hourly | $15.27 | $17.72 | $21.53 | $24.89 | $30.57 | $22.40 | 2,595,750 | – | – |
| Annual | $31,750 | $36,870 | $44,770 | $51,780 | $63,590 | $46,590 | ||||
- Rank by median
- 17th of 51 states
- Rank by employment
- 5th of 51 states
- Location quotient
- 0.99
- Jobs per 1,000
- 16.56
Ranks count the 50 states and DC with a published value. The location quotient is the occupation's share of Illinois's employment divided by its national share; 1.00 means the same share as the nation. Take-home pay at these wages: FastCalc's take-home pay calculator.
Metropolitan areas in Illinois
12 metropolitan areas and 4 nonmetropolitan areas touching Illinois publish a row for customer service representatives, sorted by median. Areas crossing a state line are listed under every state they touch; a linked metro has its own profile.
| Area | Median hourly | Median annual | 10th pct (annual) | 90th pct (annual) | Employment | Jobs per 1,000 | Location quotient |
|---|---|---|---|---|---|---|---|
| Chicago-Naperville-Elgin, IL-IN | $22.65 | $47,100 | $34,480 | $71,530 | 75,240 | 16.67 | 1.00 |
| St. Louis, MO-IL | $22.02 | $45,800 | $34,160 | $65,620 | 23,760 | 17.71 | 1.06 |
| Rockford, IL | $20.80 | $43,260 | $31,210 | $64,210 | 2,070 | 15.05 | 0.90 |
| Champaign-Urbana, IL | $19.85 | $41,280 | $31,700 | $68,250 | 1,480 | 13.99 | 0.84 |
| Kankakee, IL | $19.46 | $40,490 | $31,200 | $63,310 | 480 | 11.30 | 0.68 |
| Springfield, IL | $19.34 | $40,230 | $31,210 | $59,950 | 1,510 | 14.96 | 0.90 |
| Decatur, IL | $19.32 | $40,190 | $31,200 | $62,640 | 420 | 9.12 | 0.55 |
| Davenport-Moline-Rock Island, IA-IL | $19.21 | $39,950 | $31,200 | $60,770 | 3,040 | 16.85 | 1.01 |
| Peoria, IL | $19.16 | $39,840 | $31,350 | $64,260 | 2,260 | 13.60 | 0.81 |
| Bloomington, IL | $18.81 | $39,120 | $31,200 | $57,660 | 1,280 | 14.49 | 0.87 |
| Cape Girardeau, MO-IL | $18.36 | $38,190 | $29,540 | $61,660 | 580 | 13.01 | 0.78 |
| Paducah, KY-IL | $17.53 | $36,460 | $27,210 | $54,220 | 860 | 17.13 | 1.03 |
| Northwest Illinois nonmetropolitan area | $20.88 | $43,420 | $31,200 | $60,310 | 1,350 | 10.66 | 0.64 |
| East Central Illinois nonmetropolitan area | $20.14 | $41,900 | $31,200 | $60,320 | 1,860 | 12.97 | 0.78 |
| West Central Illinois nonmetropolitan area | $20.08 | $41,760 | $31,200 | $58,960 | 1,930 | 11.37 | 0.68 |
| South Illinois nonmetropolitan area | $18.88 | $39,260 | $31,590 | $59,440 | 1,340 | 9.48 | 0.57 |
Neighbouring states
See the national page for Customer Service Representatives (every state ranked) and the Illinois wage profile (every occupation in the state).
Source and notes
Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS Illinois estimates.
- Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
- Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.