Customer Service Representatives Salary in Iowa

The median for customer service representatives in Iowa is $46,090 a year, somewhat above the national $44,770 (+3%); the state ranks 18th of 51 states by median. That is 5% less than the median across all occupations in Iowa ($48,540). Among neighbouring states, Minnesota, Wisconsin and Illinois pay more (up to $48,800 in Minnesota) and Missouri, Nebraska and South Dakota pay less (down to $40,650 in South Dakota). Iowa employs 30,100 customer service representatives, 19.3 per 1,000 jobs, the 29th largest count of any state. A location quotient of 1.16 is close to the national share.

Iowa vs the United States, May 2025

Customer Service Representatives: wage percentiles, mean, employment, jobs per 1,000 and location quotient in Iowa and nationally, May 2025
Area	Basis	Percentile wage					Mean	Employment	Jobs per 1,000	Location quotient
Area	Basis	10th	25th	Median	75th	90th	Mean	Employment	Jobs per 1,000	Location quotient
Iowa	Hourly	$15.60	$18.21	$22.16	$26.38	$31.03	$22.95	30,100	19.30	1.16
Iowa	Annual	$32,450	$37,880	$46,090	$54,880	$64,540	$47,740	30,100	19.30	1.16
United States	Hourly	$15.27	$17.72	$21.53	$24.89	$30.57	$22.40	2,595,750	–	–
United States	Annual	$31,750	$36,870	$44,770	$51,780	$63,590	$46,590	2,595,750	–	–

Iowa annual wage at the 10th, 25th, 50th (median), 75th and 90th percentiles; the line marks the US median. The same numbers are in the table above.

Rank by median: 18th of 51 states
Rank by employment: 29th of 51 states
Location quotient: 1.16
Jobs per 1,000: 19.30

Ranks count the 50 states and DC with a published value. The location quotient is the occupation's share of Iowa's employment divided by its national share; 1.00 means the same share as the nation. Take-home pay at these wages: FastCalc's take-home pay calculator.

Metropolitan areas in Iowa

9 metropolitan areas and 4 nonmetropolitan areas touching Iowa publish a row for customer service representatives, sorted by median. Areas crossing a state line are listed under every state they touch; a linked metro has its own profile.

Area	Median hourly	Median annual	10th pct (annual)	90th pct (annual)	Employment	Jobs per 1,000	Location quotient
Des Moines-West Des Moines, IA	$23.50	$48,880	$35,920	$66,240	12,070	29.86	1.79
Dubuque, IA	$22.44	$46,670	$37,050	$61,690	1,880	32.09	1.92
Cedar Rapids, IA	$21.88	$45,510	$32,360	$61,380	3,130	22.50	1.35
Omaha, NE-IA	$21.28	$44,260	$34,040	$60,170	8,810	17.69	1.06
Ames, IA	$20.59	$42,820	$30,820	$63,040	690	12.38	0.74
Iowa City, IA	$20.35	$42,340	$28,960	$65,720	1,190	12.68	0.76
Sioux City, IA-NE-SD	$19.72	$41,010	$29,960	$58,360	1,110	14.78	0.89
Davenport-Moline-Rock Island, IA-IL	$19.21	$39,950	$31,200	$60,770	3,040	16.85	1.01
Waterloo-Cedar Falls, IA	$19.01	$39,530	$28,740	$61,230	1,540	18.31	1.10
Northeast Iowa nonmetropolitan area	$20.61	$42,860	$31,420	$60,730	1,150	11.59	0.69
Northwest Iowa nonmetropolitan area	$20.53	$42,700	$30,100	$61,570	1,490	10.21	0.61
Southwest Iowa nonmetropolitan area	$20.00	$41,600	$31,750	$64,590	800	10.96	0.66
Southeast Iowa nonmetropolitan area	$19.62	$40,810	$29,850	$60,940	2,180	10.90	0.65

Neighbouring states

State	Median hourly	Median annual	Employment	Location quotient
Iowa	$22.16	$46,090	30,100	1.16
Illinois	$22.18	$46,130	100,970	0.99
Minnesota	$23.46	$48,800	53,340	1.08
Missouri	$21.24	$44,190	50,530	1.03
Nebraska	$21.13	$43,940	15,340	0.90
South Dakota	$19.54	$40,650	6,120	0.80
Wisconsin	$22.58	$46,970	50,840	1.04

See the national page for Customer Service Representatives (every state ranked) and the Iowa wage profile (every occupation in the state).

Source and notes

Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS Iowa estimates.

Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.