Customer Service Representatives Salary in West Virginia
Customer Service Representatives in West Virginia have a median of $38,430 a year, below the national $44,770 (−14%); the state ranks 47th of 51 states by median. That is 15% less than the median across all occupations in West Virginia ($45,300). Every neighbouring state pays more: Ohio, Pennsylvania, Maryland, Virginia and Kentucky range from $38,700 in Kentucky to $45,610 in Ohio. West Virginia employs 9,860 customer service representatives, 14.0 per 1,000 jobs, the 40th largest count of any state. A location quotient of 0.84 is close to the national share.
West Virginia vs the United States, May 2025
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| West Virginia | Hourly | $14.23 | $16.56 | $18.48 | $23.32 | $27.39 | $20.40 | 9,860 | 14.05 | 0.84 |
| Annual | $29,590 | $34,440 | $38,430 | $48,500 | $56,970 | $42,430 | ||||
| United States | Hourly | $15.27 | $17.72 | $21.53 | $24.89 | $30.57 | $22.40 | 2,595,750 | – | – |
| Annual | $31,750 | $36,870 | $44,770 | $51,780 | $63,590 | $46,590 | ||||
- Rank by median
- 47th of 51 states
- Rank by employment
- 40th of 51 states
- Location quotient
- 0.84
- Jobs per 1,000
- 14.05
Ranks count the 50 states and DC with a published value. The location quotient is the occupation's share of West Virginia's employment divided by its national share; 1.00 means the same share as the nation. Take-home pay at these wages: FastCalc's take-home pay calculator.
Metropolitan areas in West Virginia
10 metropolitan areas and 2 nonmetropolitan areas touching West Virginia publish a row for customer service representatives, sorted by median. Areas crossing a state line are listed under every state they touch; a linked metro has its own profile.
| Area | Median hourly | Median annual | 10th pct (annual) | 90th pct (annual) | Employment | Jobs per 1,000 | Location quotient |
|---|---|---|---|---|---|---|---|
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $22.22 | $46,220 | $35,640 | $73,150 | 36,750 | 11.72 | 0.70 |
| Winchester, VA-WV | $21.37 | $44,460 | $33,010 | $57,100 | 1,130 | 16.73 | 1.00 |
| Wheeling, WV-OH | $18.48 | $38,440 | $29,120 | $52,670 | 990 | 17.00 | 1.02 |
| Hagerstown-Martinsburg, MD-WV | $18.37 | $38,200 | $31,200 | $64,100 | 1,480 | 13.78 | 0.83 |
| Weirton-Steubenville, WV-OH | $18.35 | $38,160 | $26,960 | $58,260 | 270 | 7.39 | 0.44 |
| Huntington-Ashland, WV-KY-OH | $18.30 | $38,060 | $28,830 | $54,580 | 2,590 | 18.39 | 1.10 |
| Charleston, WV | $18.02 | $37,480 | $30,800 | $55,200 | 1,650 | 15.96 | 0.96 |
| Morgantown, WV | $18.00 | $37,450 | $30,650 | $54,930 | 840 | 12.42 | 0.74 |
| Parkersburg-Vienna, WV | $17.88 | $37,190 | $26,350 | $58,160 | 330 | 9.04 | 0.54 |
| Beckley, WV | $16.64 | $34,610 | $29,880 | $54,700 | 600 | 13.83 | 0.83 |
| Northern West Virginia nonmetropolitan area | $18.89 | $39,300 | $28,180 | $60,040 | 1,450 | 9.97 | 0.60 |
| Southern West Virginia nonmetropolitan area | $17.67 | $36,760 | $27,040 | $53,870 | 610 | 8.01 | 0.48 |
Neighbouring states
| State | Median hourly | Median annual | Employment | Location quotient |
|---|---|---|---|---|
| West Virginia | $18.48 | $38,430 | 9,860 | 0.84 |
| Kentucky | $18.61 | $38,700 | 38,630 | 1.16 |
| Maryland | $20.59 | $42,830 | 37,740 | 0.82 |
| Ohio | $21.93 | $45,610 | 85,930 | 0.93 |
| Pennsylvania | $21.46 | $44,630 | 94,340 | 0.93 |
| Virginia | $20.54 | $42,730 | 59,850 | 0.87 |
See the national page for Customer Service Representatives (every state ranked) and the West Virginia wage profile (every occupation in the state).
Source and notes
Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS West Virginia estimates.
- Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
- Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.