Customer Service Representatives Salary in Maryland
Customer Service Representatives in Maryland have a median of $42,830 a year, below the national $44,770 (−4%); the state ranks 32nd of 51 states by median. That is 28% less than the median across all occupations in Maryland ($59,510). Among neighbouring states, District of Columbia, Delaware and Pennsylvania pay more (up to $48,250 in District of Columbia) and Virginia and West Virginia pay less (down to $38,430 in West Virginia). Maryland employs 37,740 customer service representatives, 13.7 per 1,000 jobs, the 25th largest count of any state. A location quotient of 0.82 is close to the national share.
Maryland vs the United States, May 2025
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| Maryland | Hourly | $15.67 | $17.51 | $20.59 | $24.27 | $30.77 | $22.17 | 37,740 | 13.66 | 0.82 |
| Annual | $32,600 | $36,430 | $42,830 | $50,490 | $64,000 | $46,100 | ||||
| United States | Hourly | $15.27 | $17.72 | $21.53 | $24.89 | $30.57 | $22.40 | 2,595,750 | – | – |
| Annual | $31,750 | $36,870 | $44,770 | $51,780 | $63,590 | $46,590 | ||||
- Rank by median
- 32nd of 51 states
- Rank by employment
- 25th of 51 states
- Location quotient
- 0.82
- Jobs per 1,000
- 13.66
Ranks count the 50 states and DC with a published value. The location quotient is the occupation's share of Maryland's employment divided by its national share; 1.00 means the same share as the nation. Take-home pay at these wages: FastCalc's take-home pay calculator.
Metropolitan areas in Maryland
6 metropolitan areas and 1 nonmetropolitan area touching Maryland publish a row for customer service representatives, sorted by median. Areas crossing a state line are listed under every state they touch; a linked metro has its own profile.
| Area | Median hourly | Median annual | 10th pct (annual) | 90th pct (annual) | Employment | Jobs per 1,000 | Location quotient |
|---|---|---|---|---|---|---|---|
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | $22.63 | $47,070 | $34,040 | $67,650 | 41,740 | 14.41 | 0.86 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $22.22 | $46,220 | $35,640 | $73,150 | 36,750 | 11.72 | 0.70 |
| Baltimore-Columbia-Towson, MD | $20.60 | $42,850 | $32,600 | $62,860 | 17,480 | 12.89 | 0.77 |
| Hagerstown-Martinsburg, MD-WV | $18.37 | $38,200 | $31,200 | $64,100 | 1,480 | 13.78 | 0.83 |
| Salisbury, MD | $17.91 | $37,260 | $31,200 | $57,260 | 810 | 15.11 | 0.91 |
| Lexington Park, MD | $17.53 | $36,460 | $31,320 | $59,600 | 660 | 9.37 | 0.56 |
| Maryland nonmetropolitan area | $18.23 | $37,920 | $31,200 | $58,460 | 1,540 | 13.58 | 0.81 |
Neighbouring states
| State | Median hourly | Median annual | Employment | Location quotient |
|---|---|---|---|---|
| Maryland | $20.59 | $42,830 | 37,740 | 0.82 |
| District of Columbia | $23.20 | $48,250 | 7,550 | 0.64 |
| Delaware | $23.17 | $48,190 | 7,470 | 0.92 |
| Pennsylvania | $21.46 | $44,630 | 94,340 | 0.93 |
| Virginia | $20.54 | $42,730 | 59,850 | 0.87 |
| West Virginia | $18.48 | $38,430 | 9,860 | 0.84 |
See the national page for Customer Service Representatives (every state ranked) and the Maryland wage profile (every occupation in the state).
Source and notes
Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS Maryland estimates.
- Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
- Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.