Customer Service Representatives Salary in Virginia
Customer Service Representatives in Virginia have a median of $42,730 a year, below the national $44,770 (−5%); the state ranks 34th of 51 states by median. That is 23% less than the median across all occupations in Virginia ($55,690). Among neighbouring states, District of Columbia, Maryland and Tennessee pay more (up to $48,250 in District of Columbia) and North Carolina, Kentucky and West Virginia pay less (down to $38,430 in West Virginia). Virginia employs 59,850 customer service representatives, 14.6 per 1,000 jobs, the 12th largest count of any state. A location quotient of 0.87 is close to the national share.
Virginia vs the United States, May 2025
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| Virginia | Hourly | $15.00 | $17.28 | $20.54 | $24.01 | $29.49 | $21.61 | 59,850 | 14.57 | 0.87 |
| Annual | $31,210 | $35,940 | $42,730 | $49,940 | $61,350 | $44,960 | ||||
| United States | Hourly | $15.27 | $17.72 | $21.53 | $24.89 | $30.57 | $22.40 | 2,595,750 | – | – |
| Annual | $31,750 | $36,870 | $44,770 | $51,780 | $63,590 | $46,590 | ||||
- Rank by median
- 34th of 51 states
- Rank by employment
- 12th of 51 states
- Location quotient
- 0.87
- Jobs per 1,000
- 14.57
Ranks count the 50 states and DC with a published value. The location quotient is the occupation's share of Virginia's employment divided by its national share; 1.00 means the same share as the nation. Take-home pay at these wages: FastCalc's take-home pay calculator.
Metropolitan areas in Virginia
11 metropolitan areas and 4 nonmetropolitan areas touching Virginia publish a row for customer service representatives, sorted by median. Areas crossing a state line are listed under every state they touch; a linked metro has its own profile.
| Area | Median hourly | Median annual | 10th pct (annual) | 90th pct (annual) | Employment | Jobs per 1,000 | Location quotient |
|---|---|---|---|---|---|---|---|
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $22.22 | $46,220 | $35,640 | $73,150 | 36,750 | 11.72 | 0.70 |
| Roanoke, VA | $21.88 | $45,500 | $29,560 | $55,420 | 2,760 | 17.96 | 1.08 |
| Winchester, VA-WV | $21.37 | $44,460 | $33,010 | $57,100 | 1,130 | 16.73 | 1.00 |
| Richmond, VA | $20.51 | $42,660 | $31,340 | $61,050 | 10,960 | 16.61 | 0.99 |
| Staunton-Stuarts Draft, VA | $19.82 | $41,230 | $29,140 | $60,990 | 450 | 8.71 | 0.52 |
| Charlottesville, VA | $19.35 | $40,240 | $31,440 | $62,490 | 1,130 | 9.84 | 0.59 |
| Harrisonburg, VA | $18.80 | $39,100 | $30,640 | $63,060 | 660 | 10.02 | 0.60 |
| Virginia Beach-Chesapeake-Norfolk, VA-NC | $18.34 | $38,150 | $30,300 | $57,160 | 10,960 | 14.36 | 0.86 |
| Lynchburg, VA | $18.11 | $37,670 | $29,390 | $56,070 | 1,220 | 12.52 | 0.75 |
| Blacksburg-Christiansburg-Radford, VA | $18.00 | $37,430 | $29,380 | $54,240 | 640 | 8.65 | 0.52 |
| Kingsport-Bristol, TN-VA | $17.37 | $36,130 | $29,380 | $56,870 | 2,130 | 17.83 | 1.07 |
| Northwest Virginia nonmetropolitan area | $18.00 | $37,440 | $29,640 | $53,960 | 600 | 9.25 | 0.55 |
| Southwest Virginia nonmetropolitan area | $17.97 | $37,380 | $28,510 | $49,870 | 1,750 | 15.06 | 0.90 |
| Southside Virginia nonmetropolitan area | $17.85 | $37,140 | $29,750 | $55,030 | 1,110 | 10.78 | 0.65 |
| Northeast Virginia nonmetropolitan area | $17.25 | $35,870 | $29,700 | $57,820 | 470 | 8.21 | 0.49 |
Neighbouring states
| State | Median hourly | Median annual | Employment | Location quotient |
|---|---|---|---|---|
| Virginia | $20.54 | $42,730 | 59,850 | 0.87 |
| District of Columbia | $23.20 | $48,250 | 7,550 | 0.64 |
| Kentucky | $18.61 | $38,700 | 38,630 | 1.16 |
| Maryland | $20.59 | $42,830 | 37,740 | 0.82 |
| North Carolina | $19.35 | $40,240 | 89,510 | 1.09 |
| Tennessee | $20.59 | $42,830 | 59,730 | 1.09 |
| West Virginia | $18.48 | $38,430 | 9,860 | 0.84 |
See the national page for Customer Service Representatives (every state ranked) and the Virginia wage profile (every occupation in the state).
Source and notes
Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS Virginia estimates.
- Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
- Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.