Customer Service Representatives Salary in North Carolina
Customer Service Representatives in North Carolina have a median of $40,240 a year, below the national $44,770 (−10%); the state ranks 41st of 51 states by median. That is 16% less than the median across all occupations in North Carolina ($47,970). Among neighbouring states, Tennessee and Virginia pay more (up to $42,830 in Tennessee) and Georgia and South Carolina pay less (down to $38,860 in South Carolina). North Carolina employs 89,510 customer service representatives, 18.1 per 1,000 jobs, the 8th largest count of any state. A location quotient of 1.09 is close to the national share.
North Carolina vs the United States, May 2025
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| North Carolina | Hourly | $14.52 | $16.81 | $19.35 | $23.36 | $28.76 | $20.89 | 89,510 | 18.11 | 1.09 |
| Annual | $30,200 | $34,960 | $40,240 | $48,590 | $59,820 | $43,450 | ||||
| United States | Hourly | $15.27 | $17.72 | $21.53 | $24.89 | $30.57 | $22.40 | 2,595,750 | – | – |
| Annual | $31,750 | $36,870 | $44,770 | $51,780 | $63,590 | $46,590 | ||||
- Rank by median
- 41st of 51 states
- Rank by employment
- 8th of 51 states
- Location quotient
- 1.09
- Jobs per 1,000
- 18.11
Ranks count the 50 states and DC with a published value. The location quotient is the occupation's share of North Carolina's employment divided by its national share; 1.00 means the same share as the nation. Take-home pay at these wages: FastCalc's take-home pay calculator.
Metropolitan areas in North Carolina
16 metropolitan areas and 3 nonmetropolitan areas touching North Carolina publish a row for customer service representatives, sorted by median. Areas crossing a state line are listed under every state they touch; a linked metro has its own profile.
| Area | Median hourly | Median annual | 10th pct (annual) | 90th pct (annual) | Employment | Jobs per 1,000 | Location quotient |
|---|---|---|---|---|---|---|---|
| Durham-Chapel Hill, NC | $22.50 | $46,800 | $31,840 | $62,360 | 4,660 | 13.55 | 0.81 |
| Charlotte-Concord-Gastonia, NC-SC | $21.63 | $44,980 | $31,500 | $62,640 | 26,120 | 19.23 | 1.15 |
| Raleigh-Cary, NC | $20.15 | $41,900 | $31,530 | $63,490 | 13,620 | 18.32 | 1.10 |
| Greensboro-High Point, NC | $19.83 | $41,240 | $31,190 | $57,740 | 7,460 | 20.41 | 1.22 |
| Burlington, NC | $19.73 | $41,040 | $29,120 | $57,150 | 1,290 | 19.05 | 1.14 |
| Asheville, NC | $18.74 | $38,980 | $29,820 | $54,900 | 2,850 | 15.79 | 0.95 |
| Winston-Salem, NC | $18.47 | $38,410 | $29,120 | $58,800 | 3,770 | 13.88 | 0.83 |
| Virginia Beach-Chesapeake-Norfolk, VA-NC | $18.34 | $38,150 | $30,300 | $57,160 | 10,960 | 14.36 | 0.86 |
| Wilmington, NC | $18.32 | $38,100 | $29,400 | $56,470 | 2,850 | 14.88 | 0.89 |
| Hickory-Lenoir-Morganton, NC | $18.17 | $37,790 | $28,770 | $55,210 | 2,250 | 14.59 | 0.87 |
| Greenville, NC | $17.46 | $36,310 | $28,630 | $55,880 | 1,160 | 14.30 | 0.86 |
| Fayetteville, NC | $16.89 | $35,130 | $27,900 | $50,370 | 1,890 | 14.39 | 0.86 |
| Rocky Mount, NC | $16.67 | $34,680 | $28,410 | $58,170 | 730 | 13.41 | 0.80 |
| Pinehurst-Southern Pines, NC | $16.63 | $34,590 | $29,210 | $49,780 | 670 | 15.63 | 0.94 |
| Goldsboro, NC | $16.59 | $34,500 | $28,090 | $45,740 | 740 | 18.31 | 1.10 |
| Jacksonville, NC | $16.34 | $33,980 | $27,930 | $46,330 | 1,130 | 21.58 | 1.29 |
| Western North Carolina nonmetropolitan area | $17.77 | $36,970 | $25,370 | $59,650 | 3,150 | 12.44 | 0.75 |
| Eastern North Carolina nonmetropolitan area | $17.66 | $36,730 | $28,180 | $55,730 | 2,880 | 10.88 | 0.65 |
| Central North Carolina nonmetropolitan area | $17.42 | $36,230 | $27,820 | $56,210 | 2,630 | 11.04 | 0.66 |
Neighbouring states
| State | Median hourly | Median annual | Employment | Location quotient |
|---|---|---|---|---|
| North Carolina | $19.35 | $40,240 | 89,510 | 1.09 |
| Georgia | $19.06 | $39,630 | 97,850 | 1.20 |
| South Carolina | $18.69 | $38,860 | 51,000 | 1.33 |
| Tennessee | $20.59 | $42,830 | 59,730 | 1.09 |
| Virginia | $20.54 | $42,730 | 59,850 | 0.87 |
See the national page for Customer Service Representatives (every state ranked) and the North Carolina wage profile (every occupation in the state).
Source and notes
Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS North Carolina estimates.
- Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
- Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.