Customer Service Representatives Salary in Pennsylvania
At $44,630 a year, the median for customer service representatives in Pennsylvania is close to the national median of $44,770 (0%); Pennsylvania ranks 25th of 51 states by median. That is 10% less than the median across all occupations in Pennsylvania ($49,690). Among neighbouring states, Delaware, New York, New Jersey and Ohio pay more (up to $48,190 in Delaware) and Maryland and West Virginia pay less (down to $38,430 in West Virginia). Pennsylvania employs 94,340 customer service representatives, 15.6 per 1,000 jobs, the 7th largest count of any state. A location quotient of 0.93 is close to the national share.
Pennsylvania vs the United States, May 2025
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| Pennsylvania | Hourly | $15.11 | $17.67 | $21.46 | $24.88 | $30.46 | $22.24 | 94,340 | 15.56 | 0.93 |
| Annual | $31,430 | $36,760 | $44,630 | $51,750 | $63,370 | $46,260 | ||||
| United States | Hourly | $15.27 | $17.72 | $21.53 | $24.89 | $30.57 | $22.40 | 2,595,750 | – | – |
| Annual | $31,750 | $36,870 | $44,770 | $51,780 | $63,590 | $46,590 | ||||
- Rank by median
- 25th of 51 states
- Rank by employment
- 7th of 51 states
- Location quotient
- 0.93
- Jobs per 1,000
- 15.56
Ranks count the 50 states and DC with a published value. The location quotient is the occupation's share of Pennsylvania's employment divided by its national share; 1.00 means the same share as the nation. Take-home pay at these wages: FastCalc's take-home pay calculator.
Metropolitan areas in Pennsylvania
16 metropolitan areas and 4 nonmetropolitan areas touching Pennsylvania publish a row for customer service representatives, sorted by median. Areas crossing a state line are listed under every state they touch; a linked metro has its own profile.
| Area | Median hourly | Median annual | 10th pct (annual) | 90th pct (annual) | Employment | Jobs per 1,000 | Location quotient |
|---|---|---|---|---|---|---|---|
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | $22.63 | $47,070 | $34,040 | $67,650 | 41,740 | 14.41 | 0.86 |
| Reading, PA | $21.40 | $44,500 | $32,420 | $60,240 | 2,630 | 15.03 | 0.90 |
| Lancaster, PA | $21.29 | $44,290 | $29,090 | $62,260 | 3,440 | 13.62 | 0.82 |
| Allentown-Bethlehem-Easton, PA-NJ | $21.23 | $44,160 | $30,420 | $62,520 | 5,140 | 13.63 | 0.82 |
| Gettysburg, PA | $20.73 | $43,110 | $27,950 | $64,130 | 310 | 9.84 | 0.59 |
| Pittsburgh, PA | $20.57 | $42,790 | $31,110 | $60,300 | 17,280 | 15.50 | 0.93 |
| Harrisburg-Carlisle, PA | $20.48 | $42,600 | $29,230 | $61,710 | 5,040 | 15.06 | 0.90 |
| State College, PA | $20.48 | $42,590 | $28,740 | $60,560 | 940 | 13.64 | 0.82 |
| York-Hanover, PA | $20.40 | $42,420 | $29,650 | $61,310 | 2,330 | 12.70 | 0.76 |
| Scranton--Wilkes-Barre, PA | $20.20 | $42,010 | $30,490 | $60,350 | 3,610 | 14.12 | 0.85 |
| Erie, PA | $20.06 | $41,720 | $31,110 | $57,880 | 1,610 | 13.37 | 0.80 |
| Lebanon, PA | $19.83 | $41,240 | $29,890 | $59,310 | 580 | 10.80 | 0.65 |
| Chambersburg, PA | $19.07 | $39,670 | $27,650 | $60,540 | 690 | 11.49 | 0.69 |
| Altoona, PA | $18.05 | $37,540 | $28,070 | $52,080 | 800 | 13.58 | 0.81 |
| Johnstown, PA | $17.95 | $37,340 | $28,700 | $51,480 | 610 | 12.75 | 0.76 |
| Williamsport, PA | $17.42 | $36,230 | $29,730 | $54,080 | 800 | 16.16 | 0.97 |
| Central Pennsylvania nonmetropolitan area | $20.21 | $42,030 | $28,390 | $59,380 | 2,160 | 11.50 | 0.69 |
| Southwestern Pennsylvania nonmetropolitan area | $19.38 | $40,320 | $29,370 | $58,340 | 1,380 | 9.82 | 0.59 |
| Northwestern Pennsylvania nonmetropolitan area | $18.93 | $39,370 | $30,410 | $57,500 | 1,570 | 10.51 | 0.63 |
| Northeastern Pennsylvania nonmetropolitan area | $18.45 | $38,370 | $29,640 | $56,310 | 1,500 | 11.57 | 0.69 |
Neighbouring states
| State | Median hourly | Median annual | Employment | Location quotient |
|---|---|---|---|---|
| Pennsylvania | $21.46 | $44,630 | 94,340 | 0.93 |
| Delaware | $23.17 | $48,190 | 7,470 | 0.92 |
| Maryland | $20.59 | $42,830 | 37,740 | 0.82 |
| New Jersey | $22.95 | $47,740 | 59,690 | 0.83 |
| New York | $23.08 | $48,000 | 141,090 | 0.87 |
| Ohio | $21.93 | $45,610 | 85,930 | 0.93 |
| West Virginia | $18.48 | $38,430 | 9,860 | 0.84 |
See the national page for Customer Service Representatives (every state ranked) and the Pennsylvania wage profile (every occupation in the state).
Source and notes
Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS Pennsylvania estimates.
- Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
- Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.