Customer Service Representatives Salary in New Jersey
The median for customer service representatives in New Jersey is $47,740 a year, somewhat above the national $44,770 (+7%); the state ranks 9th of 51 states by median. That is 18% less than the median across all occupations in New Jersey ($58,570). Among neighbouring states, Delaware and New York pay more (up to $48,190 in Delaware) and Pennsylvania pays less (down to $44,630 in Pennsylvania). New Jersey employs 59,690 customer service representatives, 13.9 per 1,000 jobs, the 14th largest count of any state. A location quotient of 0.83 is close to the national share.
New Jersey vs the United States, May 2025
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| New Jersey | Hourly | $17.08 | $18.95 | $22.95 | $28.40 | $34.63 | $24.53 | 59,690 | 13.93 | 0.83 |
| Annual | $35,520 | $39,410 | $47,740 | $59,070 | $72,040 | $51,030 | ||||
| United States | Hourly | $15.27 | $17.72 | $21.53 | $24.89 | $30.57 | $22.40 | 2,595,750 | – | – |
| Annual | $31,750 | $36,870 | $44,770 | $51,780 | $63,590 | $46,590 | ||||
- Rank by median
- 9th of 51 states
- Rank by employment
- 14th of 51 states
- Location quotient
- 0.83
- Jobs per 1,000
- 13.93
Ranks count the 50 states and DC with a published value. The location quotient is the occupation's share of New Jersey's employment divided by its national share; 1.00 means the same share as the nation. Take-home pay at these wages: FastCalc's take-home pay calculator.
Metropolitan areas in New Jersey
6 metropolitan areas touching New Jersey publish a row for customer service representatives, sorted by median. Areas crossing a state line are listed under every state they touch; a linked metro has its own profile.
| Area | Median hourly | Median annual | 10th pct (annual) | 90th pct (annual) | Employment | Jobs per 1,000 | Location quotient |
|---|---|---|---|---|---|---|---|
| New York-Newark-Jersey City, NY-NJ | $23.84 | $49,590 | $36,930 | $77,290 | 125,570 | 13.23 | 0.79 |
| Trenton-Princeton, NJ | $22.88 | $47,590 | $34,710 | $72,320 | 3,140 | 13.09 | 0.78 |
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | $22.63 | $47,070 | $34,040 | $67,650 | 41,740 | 14.41 | 0.86 |
| Vineland, NJ | $21.64 | $45,000 | $32,990 | $62,400 | 620 | 9.90 | 0.59 |
| Allentown-Bethlehem-Easton, PA-NJ | $21.23 | $44,160 | $30,420 | $62,520 | 5,140 | 13.63 | 0.82 |
| Atlantic City-Hammonton, NJ | $21.12 | $43,920 | $34,520 | $60,260 | 2,100 | 12.44 | 0.74 |
Neighbouring states
| State | Median hourly | Median annual | Employment | Location quotient |
|---|---|---|---|---|
| New Jersey | $22.95 | $47,740 | 59,690 | 0.83 |
| Delaware | $23.17 | $48,190 | 7,470 | 0.92 |
| New York | $23.08 | $48,000 | 141,090 | 0.87 |
| Pennsylvania | $21.46 | $44,630 | 94,340 | 0.93 |
See the national page for Customer Service Representatives (every state ranked) and the New Jersey wage profile (every occupation in the state).
Source and notes
Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS New Jersey estimates.
- Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
- Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.