Customer Service Representatives Salary in New York
The median for customer service representatives in New York is $48,000 a year, somewhat above the national $44,770 (+7%); the state ranks 8th of 51 states by median. That is 20% less than the median across all occupations in New York ($59,670). Among neighbouring states, Massachusetts and Connecticut pay more (up to $49,120 in Massachusetts) and New Jersey, Vermont and Pennsylvania pay less (down to $44,630 in Pennsylvania). New York employs 141,090 customer service representatives, 14.6 per 1,000 jobs, the 4th largest count of any state. A location quotient of 0.87 is close to the national share.
New York vs the United States, May 2025
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| New York | Hourly | $17.44 | $19.41 | $23.08 | $28.98 | $36.67 | $25.36 | 141,090 | 14.56 | 0.87 |
| Annual | $36,270 | $40,360 | $48,000 | $60,280 | $76,280 | $52,740 | ||||
| United States | Hourly | $15.27 | $17.72 | $21.53 | $24.89 | $30.57 | $22.40 | 2,595,750 | – | – |
| Annual | $31,750 | $36,870 | $44,770 | $51,780 | $63,590 | $46,590 | ||||
- Rank by median
- 8th of 51 states
- Rank by employment
- 4th of 51 states
- Location quotient
- 0.87
- Jobs per 1,000
- 14.56
Ranks count the 50 states and DC with a published value. The location quotient is the occupation's share of New York's employment divided by its national share; 1.00 means the same share as the nation. Take-home pay at these wages: FastCalc's take-home pay calculator.
Metropolitan areas in New York
13 metropolitan areas and 3 nonmetropolitan areas touching New York publish a row for customer service representatives, sorted by median. Areas crossing a state line are listed under every state they touch; a linked metro has its own profile.
| Area | Median hourly | Median annual | 10th pct (annual) | 90th pct (annual) | Employment | Jobs per 1,000 | Location quotient |
|---|---|---|---|---|---|---|---|
| New York-Newark-Jersey City, NY-NJ | $23.84 | $49,590 | $36,930 | $77,290 | 125,570 | 13.23 | 0.79 |
| Glens Falls, NY | $22.04 | $45,830 | $35,140 | $60,800 | 650 | 12.96 | 0.78 |
| Kiryas Joel-Poughkeepsie-Newburgh, NY | $21.90 | $45,550 | $35,340 | $64,990 | 3,980 | 14.81 | 0.89 |
| Buffalo-Cheektowaga, NY | $21.88 | $45,520 | $35,360 | $62,800 | 9,850 | 18.44 | 1.10 |
| Ithaca, NY | $21.82 | $45,390 | $34,510 | $63,110 | 650 | 13.48 | 0.81 |
| Syracuse, NY | $21.81 | $45,360 | $34,630 | $65,680 | 4,710 | 15.70 | 0.94 |
| Albany-Schenectady-Troy, NY | $21.80 | $45,350 | $35,930 | $63,570 | 8,290 | 18.44 | 1.10 |
| Binghamton, NY | $21.77 | $45,280 | $33,900 | $62,710 | 1,490 | 15.33 | 0.92 |
| Utica-Rome, NY | $21.76 | $45,250 | $33,240 | $65,400 | 1,770 | 14.94 | 0.90 |
| Rochester, NY | $21.51 | $44,740 | $35,040 | $60,930 | 9,290 | 18.79 | 1.13 |
| Kingston, NY | $21.00 | $43,680 | $33,410 | $66,390 | 680 | 11.47 | 0.69 |
| Watertown-Fort Drum, NY | $19.15 | $39,830 | $32,400 | $57,340 | 420 | 10.64 | 0.64 |
| Elmira, NY | $18.86 | $39,230 | $32,240 | $57,750 | 510 | 15.21 | 0.91 |
| Central East New York nonmetropolitan area | $22.31 | $46,410 | $34,520 | $64,780 | 2,070 | 12.99 | 0.78 |
| Southwest New York nonmetropolitan area | $20.77 | $43,210 | $34,510 | $60,680 | 1,840 | 10.40 | 0.62 |
| Capital/Northern New York nonmetropolitan area | $20.57 | $42,780 | $34,720 | $61,190 | 1,510 | 10.86 | 0.65 |
Neighbouring states
| State | Median hourly | Median annual | Employment | Location quotient |
|---|---|---|---|---|
| New York | $23.08 | $48,000 | 141,090 | 0.87 |
| Connecticut | $23.12 | $48,090 | 24,490 | 0.86 |
| Massachusetts | $23.61 | $49,120 | 49,990 | 0.82 |
| New Jersey | $22.95 | $47,740 | 59,690 | 0.83 |
| Pennsylvania | $21.46 | $44,630 | 94,340 | 0.93 |
| Vermont | $22.84 | $47,500 | 2,870 | 0.57 |
See the national page for Customer Service Representatives (every state ranked) and the New York wage profile (every occupation in the state).
Source and notes
Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS New York estimates.
- Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
- Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.