Customer Service Representatives Salary in Massachusetts
The median for customer service representatives in Massachusetts is $49,120 a year, somewhat above the national $44,770 (+10%); the state ranks 3rd of 51 states by median. That is 23% less than the median across all occupations in Massachusetts ($63,590). Massachusetts pays more than every neighbouring state: Connecticut, New York, Rhode Island, Vermont and New Hampshire range from $47,300 in New Hampshire to $48,090 in Connecticut. Massachusetts employs 49,990 customer service representatives, 13.7 per 1,000 jobs, the 19th largest count of any state. A location quotient of 0.82 is close to the national share.
Massachusetts vs the United States, May 2025
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| Massachusetts | Hourly | $17.04 | $19.95 | $23.61 | $29.37 | $36.00 | $25.36 | 49,990 | 13.74 | 0.82 |
| Annual | $35,440 | $41,500 | $49,120 | $61,090 | $74,880 | $52,750 | ||||
| United States | Hourly | $15.27 | $17.72 | $21.53 | $24.89 | $30.57 | $22.40 | 2,595,750 | – | – |
| Annual | $31,750 | $36,870 | $44,770 | $51,780 | $63,590 | $46,590 | ||||
- Rank by median
- 3rd of 51 states
- Rank by employment
- 19th of 51 states
- Location quotient
- 0.82
- Jobs per 1,000
- 13.74
Ranks count the 50 states and DC with a published value. The location quotient is the occupation's share of Massachusetts's employment divided by its national share; 1.00 means the same share as the nation. Take-home pay at these wages: FastCalc's take-home pay calculator.
Metropolitan areas in Massachusetts
7 metropolitan areas and 1 nonmetropolitan area touching Massachusetts publish a row for customer service representatives, sorted by median. Areas crossing a state line are listed under every state they touch; a linked metro has its own profile.
| Area | Median hourly | Median annual | 10th pct (annual) | 90th pct (annual) | Employment | Jobs per 1,000 | Location quotient |
|---|---|---|---|---|---|---|---|
| Boston-Cambridge-Newton, MA-NH | $24.00 | $49,920 | $35,720 | $75,950 | 37,780 | 13.97 | 0.84 |
| Barnstable Town, MA | $23.02 | $47,880 | $35,840 | $70,290 | 1,310 | 13.91 | 0.83 |
| Worcester, MA | $22.85 | $47,540 | $35,140 | $66,980 | 4,740 | 13.55 | 0.81 |
| Providence-Warwick, RI-MA | $22.68 | $47,170 | $35,200 | $64,240 | 10,620 | 14.87 | 0.89 |
| Springfield, MA | $22.49 | $46,790 | $35,420 | $62,140 | 2,930 | 14.54 | 0.87 |
| Pittsfield, MA | $21.47 | $44,650 | $34,350 | $64,360 | 680 | 12.05 | 0.72 |
| Amherst Town-Northampton, MA | $20.94 | $43,560 | $35,090 | $60,970 | 760 | 11.54 | 0.69 |
| Massachusetts nonmetropolitan area | $23.18 | $48,200 | $36,290 | $70,990 | 430 | 10.39 | 0.62 |
Neighbouring states
| State | Median hourly | Median annual | Employment | Location quotient |
|---|---|---|---|---|
| Massachusetts | $23.61 | $49,120 | 49,990 | 0.82 |
| Connecticut | $23.12 | $48,090 | 24,490 | 0.86 |
| New Hampshire | $22.74 | $47,300 | 12,750 | 1.12 |
| New York | $23.08 | $48,000 | 141,090 | 0.87 |
| Rhode Island | $22.86 | $47,550 | 7,890 | 0.94 |
| Vermont | $22.84 | $47,500 | 2,870 | 0.57 |
See the national page for Customer Service Representatives (every state ranked) and the Massachusetts wage profile (every occupation in the state).
Source and notes
Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS Massachusetts estimates.
- Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
- Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.