Customer Service Representatives Salary in Connecticut
The median for customer service representatives in Connecticut is $48,090 a year, somewhat above the national $44,770 (+7%); the state ranks 7th of 51 states by median. That is 19% less than the median across all occupations in Connecticut ($59,690). Among neighbouring states, Massachusetts pays more (up to $49,120 in Massachusetts) and New York and Rhode Island pay less (down to $47,550 in Rhode Island). Connecticut employs 24,490 customer service representatives, 14.4 per 1,000 jobs, the 32nd largest count of any state. A location quotient of 0.86 is close to the national share.
Connecticut vs the United States, May 2025
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| Connecticut | Hourly | $17.93 | $19.45 | $23.12 | $28.85 | $35.41 | $24.94 | 24,490 | 14.44 | 0.86 |
| Annual | $37,290 | $40,460 | $48,090 | $60,010 | $73,650 | $51,860 | ||||
| United States | Hourly | $15.27 | $17.72 | $21.53 | $24.89 | $30.57 | $22.40 | 2,595,750 | – | – |
| Annual | $31,750 | $36,870 | $44,770 | $51,780 | $63,590 | $46,590 | ||||
- Rank by median
- 7th of 51 states
- Rank by employment
- 32nd of 51 states
- Location quotient
- 0.86
- Jobs per 1,000
- 14.44
Ranks count the 50 states and DC with a published value. The location quotient is the occupation's share of Connecticut's employment divided by its national share; 1.00 means the same share as the nation. Take-home pay at these wages: FastCalc's take-home pay calculator.
Metropolitan areas in Connecticut
5 metropolitan areas and 1 nonmetropolitan area touching Connecticut publish a row for customer service representatives, sorted by median. Areas crossing a state line are listed under every state they touch; a linked metro has its own profile.
| Area | Median hourly | Median annual | 10th pct (annual) | 90th pct (annual) | Employment | Jobs per 1,000 | Location quotient |
|---|---|---|---|---|---|---|---|
| Bridgeport-Stamford-Danbury, CT | $24.02 | $49,970 | $38,700 | $77,200 | 5,660 | 14.02 | 0.84 |
| Hartford-West Hartford-East Hartford, CT | $23.10 | $48,050 | $37,220 | $71,890 | 9,750 | 16.25 | 0.97 |
| New Haven, CT | $22.83 | $47,490 | $37,330 | $76,330 | 3,520 | 12.49 | 0.75 |
| Waterbury-Shelton, CT | $22.40 | $46,590 | $36,650 | $69,090 | 2,130 | 13.28 | 0.80 |
| Norwich-New London-Willimantic, CT | $21.64 | $45,020 | $35,880 | $62,110 | 1,240 | 9.78 | 0.59 |
| Connecticut nonmetropolitan area | $22.34 | $46,460 | $36,860 | $69,000 | 650 | 9.77 | 0.59 |
Neighbouring states
| State | Median hourly | Median annual | Employment | Location quotient |
|---|---|---|---|---|
| Connecticut | $23.12 | $48,090 | 24,490 | 0.86 |
| Massachusetts | $23.61 | $49,120 | 49,990 | 0.82 |
| New York | $23.08 | $48,000 | 141,090 | 0.87 |
| Rhode Island | $22.86 | $47,550 | 7,890 | 0.94 |
See the national page for Customer Service Representatives (every state ranked) and the Connecticut wage profile (every occupation in the state).
Source and notes
Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS Connecticut estimates.
- Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
- Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.