Customer Service Representatives Salary in Alabama
Customer Service Representatives in Alabama have a median of $38,400 a year, below the national $44,770 (−14%); the state ranks 48th of 51 states by median. That is 16% less than the median across all occupations in Alabama ($45,670). Among neighbouring states, Tennessee, Florida and Georgia pay more (up to $42,830 in Tennessee) and Mississippi pays less (down to $36,380 in Mississippi). Alabama employs 33,290 customer service representatives, 15.8 per 1,000 jobs, the 27th largest count of any state. A location quotient of 0.94 is close to the national share.
Alabama vs the United States, May 2025
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| Alabama | Hourly | $14.39 | $16.52 | $18.46 | $22.36 | $26.77 | $19.85 | 33,290 | 15.75 | 0.94 |
| Annual | $29,920 | $34,370 | $38,400 | $46,500 | $55,670 | $41,290 | ||||
| United States | Hourly | $15.27 | $17.72 | $21.53 | $24.89 | $30.57 | $22.40 | 2,595,750 | – | – |
| Annual | $31,750 | $36,870 | $44,770 | $51,780 | $63,590 | $46,590 | ||||
- Rank by median
- 48th of 51 states
- Rank by employment
- 27th of 51 states
- Location quotient
- 0.94
- Jobs per 1,000
- 15.75
Ranks count the 50 states and DC with a published value. The location quotient is the occupation's share of Alabama's employment divided by its national share; 1.00 means the same share as the nation. Take-home pay at these wages: FastCalc's take-home pay calculator.
Metropolitan areas in Alabama
13 metropolitan areas and 4 nonmetropolitan areas touching Alabama publish a row for customer service representatives, sorted by median. Areas crossing a state line are listed under every state they touch; a linked metro has its own profile.
| Area | Median hourly | Median annual | 10th pct (annual) | 90th pct (annual) | Employment | Jobs per 1,000 | Location quotient |
|---|---|---|---|---|---|---|---|
| Decatur, AL | $19.74 | $41,070 | $30,690 | $55,810 | 710 | 11.54 | 0.69 |
| Birmingham, AL | $19.49 | $40,530 | $31,400 | $58,660 | 9,850 | 18.94 | 1.13 |
| Huntsville, AL | $18.46 | $38,400 | $30,760 | $57,210 | 3,340 | 12.51 | 0.75 |
| Tuscaloosa, AL | $18.27 | $37,990 | $30,320 | $52,930 | 860 | 7.89 | 0.47 |
| Daphne-Fairhope-Foley, AL | $18.18 | $37,820 | $29,600 | $52,140 | 1,110 | 12.69 | 0.76 |
| Mobile, AL | $18.12 | $37,690 | $30,070 | $55,660 | 2,420 | 14.05 | 0.84 |
| Florence-Muscle Shoals, AL | $18.04 | $37,520 | $29,960 | $51,420 | 650 | 11.51 | 0.69 |
| Columbus, GA-AL | $17.95 | $37,330 | $28,450 | $48,590 | 2,150 | 18.43 | 1.10 |
| Montgomery, AL | $17.77 | $36,960 | $29,890 | $52,870 | 2,500 | 15.11 | 0.91 |
| Anniston-Oxford, AL | $17.40 | $36,190 | $29,450 | $48,310 | 430 | 9.88 | 0.59 |
| Dothan, AL | $17.40 | $36,180 | $29,110 | $50,310 | 840 | 13.80 | 0.83 |
| Auburn-Opelika, AL | $17.22 | $35,810 | $29,620 | $52,320 | 960 | 13.14 | 0.79 |
| Gadsden, AL | $17.04 | $35,450 | $27,400 | $49,460 | 340 | 10.09 | 0.60 |
| Northeast Alabama nonmetropolitan area | $18.87 | $39,250 | $27,650 | $58,320 | 1,450 | 9.53 | 0.57 |
| Northwest Alabama nonmetropolitan area | $18.36 | $38,180 | $29,770 | $53,550 | 630 | 9.31 | 0.56 |
| Southeast Alabama nonmetropolitan area | $17.95 | $37,330 | $28,340 | $55,390 | 910 | 10.89 | 0.65 |
| Southwest Alabama nonmetropolitan area | $17.93 | $37,300 | $29,160 | $52,710 | 640 | 9.92 | 0.59 |
Neighbouring states
| State | Median hourly | Median annual | Employment | Location quotient |
|---|---|---|---|---|
| Alabama | $18.46 | $38,400 | 33,290 | 0.94 |
| Florida | $19.44 | $40,440 | 228,000 | 1.38 |
| Georgia | $19.06 | $39,630 | 97,850 | 1.20 |
| Mississippi | $17.49 | $36,380 | 20,860 | 1.07 |
| Tennessee | $20.59 | $42,830 | 59,730 | 1.09 |
See the national page for Customer Service Representatives (every state ranked) and the Alabama wage profile (every occupation in the state).
Source and notes
Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS Alabama estimates.
- Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
- Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.