Customer Service Representatives Salary in Florida
Customer Service Representatives in Florida have a median of $40,440 a year, below the national $44,770 (−10%); the state ranks 38th of 51 states by median. That is 16% less than the median across all occupations in Florida ($47,880). Florida pays more than every neighbouring state: Georgia and Alabama range from $38,400 in Alabama to $39,630 in Georgia. Florida employs 228,000 customer service representatives, 23.0 per 1,000 jobs, the 2nd largest count of any state. A location quotient of 1.38 means the occupation is more concentrated in Florida than nationally.
Florida vs the United States, May 2025
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| Florida | Hourly | $15.20 | $17.50 | $19.44 | $23.01 | $28.73 | $21.13 | 228,000 | 22.96 | 1.38 |
| Annual | $31,620 | $36,400 | $40,440 | $47,860 | $59,770 | $43,950 | ||||
| United States | Hourly | $15.27 | $17.72 | $21.53 | $24.89 | $30.57 | $22.40 | 2,595,750 | – | – |
| Annual | $31,750 | $36,870 | $44,770 | $51,780 | $63,590 | $46,590 | ||||
- Rank by median
- 38th of 51 states
- Rank by employment
- 2nd of 51 states
- Location quotient
- 1.38
- Jobs per 1,000
- 22.96
Ranks count the 50 states and DC with a published value. The location quotient is the occupation's share of Florida's employment divided by its national share; 1.00 means the same share as the nation. Take-home pay at these wages: FastCalc's take-home pay calculator.
Metropolitan areas in Florida
22 metropolitan areas and 2 nonmetropolitan areas touching Florida publish a row for customer service representatives, sorted by median. Areas crossing a state line are listed under every state they touch; a linked metro has its own profile.
| Area | Median hourly | Median annual | 10th pct (annual) | 90th pct (annual) | Employment | Jobs per 1,000 | Location quotient |
|---|---|---|---|---|---|---|---|
| Naples-Marco Island, FL | $21.00 | $43,680 | $34,090 | $63,880 | 2,340 | 13.47 | 0.81 |
| Pensacola-Ferry Pass-Brent, FL | $20.81 | $43,290 | $30,530 | $55,470 | 3,280 | 17.25 | 1.03 |
| Jacksonville, FL | $20.60 | $42,840 | $32,130 | $62,190 | 17,030 | 22.24 | 1.33 |
| Tampa-St. Petersburg-Clearwater, FL | $20.51 | $42,660 | $32,130 | $59,550 | 34,150 | 23.60 | 1.41 |
| North Port-Bradenton-Sarasota, FL | $20.34 | $42,310 | $32,210 | $60,730 | 5,090 | 14.98 | 0.90 |
| Orlando-Kissimmee-Sanford, FL | $19.48 | $40,530 | $31,680 | $58,340 | 35,690 | 25.28 | 1.51 |
| Wildwood-The Villages, FL | $19.40 | $40,340 | $31,510 | $62,250 | 660 | 15.92 | 0.95 |
| Miami-Fort Lauderdale-West Palm Beach, FL | $19.02 | $39,560 | $31,010 | $60,650 | 63,440 | 22.50 | 1.35 |
| Crestview-Fort Walton Beach-Destin, FL | $18.86 | $39,240 | $30,200 | $58,610 | 1,860 | 14.87 | 0.89 |
| Lakeland-Winter Haven, FL | $18.63 | $38,750 | $31,790 | $57,090 | 6,000 | 22.62 | 1.35 |
| Punta Gorda, FL | $18.57 | $38,630 | $31,750 | $58,030 | 820 | 14.21 | 0.85 |
| Gainesville, FL | $18.53 | $38,550 | $30,850 | $55,460 | 2,030 | 13.29 | 0.80 |
| Port St. Lucie, FL | $18.45 | $38,380 | $30,220 | $59,210 | 3,030 | 17.75 | 1.06 |
| Cape Coral-Fort Myers, FL | $18.36 | $38,180 | $31,510 | $56,810 | 5,840 | 19.17 | 1.15 |
| Deltona-Daytona Beach-Ormond Beach, FL | $18.29 | $38,030 | $30,080 | $57,510 | 3,430 | 15.60 | 0.93 |
| Sebastian-Vero Beach-West Vero Corridor, FL | $18.24 | $37,940 | $30,810 | $50,350 | 750 | 12.96 | 0.78 |
| Palm Bay-Melbourne-Titusville, FL | $18.15 | $37,760 | $30,770 | $59,510 | 4,700 | 19.18 | 1.15 |
| Tallahassee, FL | $17.94 | $37,310 | $28,930 | $56,980 | 3,080 | 16.54 | 0.99 |
| Ocala, FL | $17.85 | $37,130 | $29,300 | $56,000 | 1,740 | 14.42 | 0.86 |
| Panama City-Panama City Beach, FL | $17.74 | $36,900 | $29,210 | $53,550 | 1,180 | 13.01 | 0.78 |
| Homosassa Springs, FL | $17.61 | $36,630 | $29,400 | $55,410 | 570 | 15.98 | 0.96 |
| Sebring, FL | $16.51 | $34,330 | $28,750 | $50,870 | 510 | 18.13 | 1.09 |
| South Florida nonmetropolitan area | $20.24 | $42,090 | $31,290 | $60,660 | 1,000 | 11.35 | 0.68 |
| North Florida nonmetropolitan area | $18.54 | $38,550 | $30,240 | $57,990 | 1,220 | 10.82 | 0.65 |
Neighbouring states
See the national page for Customer Service Representatives (every state ranked) and the Florida wage profile (every occupation in the state).
Source and notes
Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS Florida estimates.
- Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
- Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.