Insurance Claims and Policy Processing Clerks
Insurance Claims and Policy Processing Clerks (SOC 43-9041) earn a median $49,230 a year ($23.67 an hour) in the United States, with 214,260 employed as of May 2025; the highest-paying state is New Hampshire.
What insurance claims and policy processing clerks do
Insurance claims and policy processing clerks process new insurance policies, changes to existing policies, and claims forms. They fill out insurance claim forms and related documents and check them for completeness, post or attach information to the claim file, and calculate the amount of a claim. They get information from policyholders to check that claims forms, applications, related documents, and company records are accurate and complete, and they contact the insured or other involved persons when information is missing. A clerk reviews the policy to determine coverage, then transmits the claim for payment or for further investigation. On the policy side, clerks process and record new policies and revise existing policies and company records when policyholders or insurance company representatives ask for changes. Much of the work involves searching and retrieving data on computers from detailed office or warehouse records. Alternate titles include cancellation clerk, claims assistant, and agency service representative. Claims adjusters, examiners, and investigators are excluded and classified separately.
Typical entry: O*NET survey respondents most often report a high school diploma or equivalent as the education level for this occupation.
Also called: Agency Service Representative (Agency Service Rep), Auto Claims Rep (Automotive Claims Representative), Auto Liability Claims Rep (Automotive Liability Claims Representative), Billing and Insurance Coordinator, Bodily Injury Claims Representative (Bodily Injury Claims Rep).
National wage percentiles, May 2025
| Area | Basis | Percentile wage | Mean | Employment | ||||
|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||
| United States | Hourly | $18.06 | $21.29 | $23.67 | $29.08 | $35.38 | $25.44 | 214,260 |
| Annual | $37,560 | $44,270 | $49,230 | $60,490 | $73,590 | $52,920 | ||
Employment per 1,000 jobs and the location quotient are area measures; they appear in the state and metro tables below. To see what a wage in this range leaves after tax, use FastCalc's take-home pay calculator.
Where insurance claims and policy processing clerks earn and work most
Five highest-paying states
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| New Hampshire | Hourly | $21.06 | $23.67 | $29.16 | $36.27 | $39.97 | $30.19 | 820 | 1.19 | 0.87 |
| Annual | $43,810 | $49,230 | $60,650 | $75,440 | $83,140 | $62,790 | ||||
| Washington | Hourly | $21.29 | $23.89 | $28.95 | $33.18 | $39.66 | $29.73 | 3,730 | 1.05 | 0.76 |
| Annual | $44,290 | $49,700 | $60,220 | $69,010 | $82,500 | $61,830 | ||||
| New Jersey | Hourly | $22.63 | $24.00 | $28.76 | $31.67 | $37.08 | $29.06 | 5,000 | 1.17 | 0.85 |
| Annual | $47,070 | $49,930 | $59,810 | $65,860 | $77,130 | $60,450 | ||||
| Connecticut | Hourly | $22.81 | $24.28 | $28.73 | $34.63 | $38.30 | $29.42 | 2,430 | 1.43 | 1.04 |
| Annual | $47,450 | $50,510 | $59,760 | $72,040 | $79,670 | $61,190 | ||||
| Maine | Hourly | $20.42 | $23.17 | $28.31 | $34.81 | $38.87 | $29.07 | 1,710 | 2.67 | 1.94 |
| Annual | $42,470 | $48,200 | $58,890 | $72,410 | $80,850 | $60,460 | ||||
Five states with the most jobs
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| Texas | Hourly | $17.53 | $21.41 | $23.98 | $29.89 | $37.51 | $26.32 | 24,470 | 1.74 | 1.26 |
| Annual | $36,460 | $44,520 | $49,880 | $62,180 | $78,010 | $54,740 | ||||
| California | Hourly | $19.37 | $22.87 | $27.31 | $30.40 | $37.15 | $27.64 | 23,470 | 1.29 | 0.94 |
| Annual | $40,280 | $47,560 | $56,800 | $63,230 | $77,280 | $57,500 | ||||
| Florida | Hourly | $18.00 | $19.09 | $22.66 | $28.11 | $33.83 | $24.30 | 15,920 | 1.60 | 1.16 |
| Annual | $37,440 | $39,700 | $47,130 | $58,480 | $70,370 | $50,550 | ||||
| Ohio | Hourly | $19.09 | $22.53 | $23.26 | $28.29 | $30.47 | $24.99 | 11,160 | 2.01 | 1.46 |
| Annual | $39,720 | $46,870 | $48,380 | $58,840 | $63,390 | $51,980 | ||||
| Illinois | Hourly | $18.52 | $22.09 | $23.29 | $29.00 | $31.53 | $25.16 | 9,060 | 1.49 | 1.08 |
| Annual | $38,520 | $45,950 | $48,440 | $60,320 | $65,580 | $52,330 | ||||
Five highest-paying metropolitan areas
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| Manchester-Nashua, NH | Hourly | $23.57 | $28.48 | $32.29 | $38.44 | $41.01 | $33.37 | 270 | 1.37 | 1.00 |
| Annual | $49,030 | $59,240 | $67,170 | $79,960 | $85,310 | $69,410 | ||||
| San Francisco-Oakland-Fremont, CA | Hourly | $25.70 | $28.29 | $30.90 | $36.04 | $42.80 | $32.71 | 2,390 | 1.01 | 0.73 |
| Annual | $53,450 | $58,850 | $64,260 | $74,950 | $89,010 | $68,040 | ||||
| Barnstable Town, MA | Hourly | $21.52 | $24.19 | $30.38 | $35.35 | $35.35 | $29.12 | 70 | 0.71 | 0.52 |
| Annual | $44,770 | $50,300 | $63,190 | $73,530 | $73,530 | $60,560 | ||||
| San Jose-Sunnyvale-Santa Clara, CA | Hourly | $24.45 | $30.11 | $30.24 | $35.78 | $38.08 | $32.21 | 800 | 0.71 | 0.51 |
| Annual | $50,860 | $62,620 | $62,900 | $74,410 | $79,210 | $66,990 | ||||
| Janesville-Beloit, WI | Hourly | $19.29 | $24.07 | $30.05 | $32.40 | $32.40 | $27.63 | 50 | 0.66 | 0.48 |
| Annual | $40,130 | $50,070 | $62,500 | $67,390 | $67,390 | $57,460 | ||||
Five metropolitan areas with the most jobs
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| New York-Newark-Jersey City, NY-NJ | Hourly | $23.28 | $24.61 | $28.88 | $34.45 | $37.60 | $30.00 | 7,700 | 0.81 | 0.59 |
| Annual | $48,430 | $51,180 | $60,070 | $71,650 | $78,220 | $62,400 | ||||
| Los Angeles-Long Beach-Anaheim, CA | Hourly | $19.37 | $19.37 | $24.34 | $29.64 | $36.39 | $25.90 | 7,500 | 1.20 | 0.87 |
| Annual | $40,280 | $40,280 | $50,630 | $61,660 | $75,680 | $53,880 | ||||
| Dallas-Fort Worth-Arlington, TX | Hourly | $19.28 | $22.62 | $27.57 | $32.37 | $39.18 | $28.73 | 7,100 | 1.75 | 1.27 |
| Annual | $40,100 | $47,040 | $57,340 | $67,320 | $81,490 | $59,760 | ||||
| Phoenix-Mesa-Chandler, AZ | Hourly | $19.59 | $21.84 | $24.34 | $25.37 | $28.54 | $24.09 | 6,770 | 2.85 | 2.07 |
| Annual | $40,760 | $45,420 | $50,620 | $52,770 | $59,370 | $50,100 | ||||
| Chicago-Naperville-Elgin, IL-IN | Hourly | $19.14 | $22.27 | $24.65 | $29.91 | $34.26 | $26.19 | 5,460 | 1.21 | 0.88 |
| Annual | $39,810 | $46,330 | $51,280 | $62,220 | $71,260 | $54,480 | ||||
Top industries employing insurance claims and policy processing clerks
Agencies, Brokerages, and Other Insurance Related Activities employ 44.5% of insurance claims and policy processing clerks nationally (95,260 jobs) at a median $48,930 a year ($23.52 an hour), followed by Insurance Carriers (34.5%) and Management of Companies and Enterprises (3.1%).
| Industry | Employment | Share of occupation | Median annual | Median hourly |
|---|---|---|---|---|
| Agencies, Brokerages, and Other Insurance Related Activities NAICS 524200 | 95,260 | 44.5% | $48,930 | $23.52 |
| Insurance Carriers NAICS 524100 | 73,830 | 34.5% | $50,800 | $24.42 |
| Management of Companies and Enterprises NAICS 551100 | 6,710 | 3.1% | $50,200 | $24.13 |
| Offices of Physicians NAICS 621100 | 5,160 | 2.4% | $45,900 | $22.07 |
| Office Administrative Services NAICS 561100 | 3,330 | 1.6% | $46,290 | $22.26 |
Share is the industry's employment over the occupation's national employment (214,260). Industries whose employment BLS withheld are not ranked.
Published medians, May 2021 to May 2025
BLS published a median annual wage of $45,520 for insurance claims and policy processing clerks in May 2021 and $49,230 in May 2025, with employment of 218,300 and 214,260.
| Release | Median annual | Median hourly | Employment |
|---|---|---|---|
| May 2021 | $45,520 | $21.89 | 218,300 |
| May 2022 | $46,080 | $22.15 | 227,580 |
| May 2023 | $46,900 | $22.55 | 241,650 |
| May 2024 | $48,450 | $23.29 | 229,070 |
| May 2025 | $49,230 | $23.67 | 214,260 |
BLS does not design OEWS as a time series: each release pools three years of samples, and occupational classifications, area definitions and estimation methods change between releases, so a difference between two releases is not a measure of change over time. The figures are shown as published, side by side, and nothing is computed from them. See how often OEWS is updated.
Every state, by median wage
50 states and DC publish a row for this occupation. A linked state has its own page with the within-state metro table and comparison; the others appear here only.
| Rank | State | Median hourly | Median annual | 10th pct (annual) | 90th pct (annual) | Employment | Jobs per 1,000 | Location quotient |
|---|---|---|---|---|---|---|---|---|
| 1 | New Hampshire profile | $29.16 | $60,650 | $43,810 | $83,140 | 820 | 1.19 | 0.87 |
| 2 | Washington profile | $28.95 | $60,220 | $44,290 | $82,500 | 3,730 | 1.05 | 0.76 |
| 3 | New Jersey profile | $28.76 | $59,810 | $47,070 | $77,130 | 5,000 | 1.17 | 0.85 |
| 4 | Connecticut profile | $28.73 | $59,760 | $47,450 | $79,670 | 2,430 | 1.43 | 1.04 |
| 5 | Maine profile | $28.31 | $58,890 | $42,470 | $80,850 | 1,710 | 2.67 | 1.94 |
| 6 | Colorado profile | $28.20 | $58,660 | $45,780 | $74,730 | 1,380 | 0.48 | 0.35 |
| 7 | Minnesota profile | $27.90 | $58,030 | $48,110 | $72,090 | 3,580 | 1.21 | 0.88 |
| 8 | New York profile | $27.79 | $57,790 | $44,980 | $76,870 | 8,120 | 0.84 | 0.61 |
| 9 | California profile | $27.31 | $56,800 | $40,280 | $77,280 | 23,470 | 1.29 | 0.94 |
| 10 | Massachusetts profile | $25.44 | $52,910 | $44,390 | $72,180 | 4,820 | 1.33 | 0.96 |
| 11 | Montana profile | $24.47 | $50,890 | $39,520 | $72,580 | 360 | 0.70 | 0.50 |
| 12 | Oregon profile | $24.46 | $50,890 | $39,600 | $65,790 | 2,640 | 1.34 | 0.97 |
| 13 | Arizona profile | $24.29 | $50,530 | $40,270 | $60,820 | 8,350 | 2.58 | 1.87 |
| 14 | Delaware profile | $24.03 | $49,990 | $40,180 | $63,280 | 720 | 1.48 | 1.07 |
| 15 | Texas profile | $23.98 | $49,880 | $36,460 | $78,010 | 24,470 | 1.74 | 1.26 |
| 16 | Pennsylvania profile | $23.76 | $49,420 | $37,920 | $71,200 | 7,020 | 1.16 | 0.84 |
| 17 | Vermont profile | $23.69 | $49,260 | $45,310 | $61,370 | 390 | 1.27 | 0.92 |
| 18 | Indiana profile | $23.67 | $49,240 | $38,190 | $74,450 | 5,190 | 1.62 | 1.18 |
| 19 | Wisconsin profile | $23.64 | $49,170 | $37,960 | $64,170 | 5,140 | 1.75 | 1.27 |
| 20 | Alaska profile | $23.44 | $48,740 | $34,270 | $59,870 | 40 | 0.13 | 0.09 |
| 21 | Oklahoma profile | $23.39 | $48,650 | $36,030 | $66,140 | 1,530 | 0.90 | 0.65 |
| 22 | Nebraska profile | $23.31 | $48,490 | $38,850 | $62,390 | 2,520 | 2.46 | 1.78 |
| 23 | Illinois profile | $23.29 | $48,440 | $38,520 | $65,580 | 9,060 | 1.49 | 1.08 |
| 24 | North Dakota profile | $23.26 | $48,390 | $39,290 | $66,410 | 550 | 1.28 | 0.93 |
| 25 | Ohio profile | $23.26 | $48,380 | $39,720 | $63,390 | 11,160 | 2.01 | 1.46 |
| 26 | Kentucky profile | $23.24 | $48,330 | $40,830 | $70,220 | 3,030 | 1.51 | 1.10 |
| 27 | Nevada profile | $23.22 | $48,300 | $40,420 | $62,390 | 2,880 | 1.86 | 1.35 |
| 28 | North Carolina profile | $23.14 | $48,130 | $38,560 | $72,700 | 6,570 | 1.33 | 0.96 |
| 29 | Kansas profile | $23.06 | $47,960 | $39,240 | $62,490 | 800 | 0.56 | 0.41 |
| 30 | Michigan profile | $23.01 | $47,860 | $29,710 | $65,900 | 6,410 | 1.46 | 1.06 |
| 31 | Hawaii profile | $22.80 | $47,420 | $39,150 | $61,840 | 380 | 0.61 | 0.44 |
| 32 | Idaho profile | $22.69 | $47,200 | $36,380 | $65,980 | 580 | 0.67 | 0.49 |
| 33 | Florida profile | $22.66 | $47,130 | $37,440 | $70,370 | 15,920 | 1.60 | 1.16 |
| 34 | Utah profile | $22.65 | $47,120 | $33,860 | $70,070 | 1,880 | 1.08 | 0.79 |
| 35 | Maryland profile | $22.63 | $47,070 | $31,200 | $76,760 | 1,200 | 0.43 | 0.32 |
| 36 | Wyoming profile | $22.53 | $46,870 | $34,620 | $57,440 | 170 | 0.60 | 0.44 |
| 37 | Louisiana profile | $22.50 | $46,800 | $33,280 | $61,300 | 1,740 | 0.90 | 0.65 |
| 38 | Georgia profile | $22.40 | $46,590 | $37,850 | $70,200 | 6,370 | 1.30 | 0.95 |
| 39 | Iowa profile | $22.32 | $46,430 | $38,270 | $59,530 | 2,820 | 1.81 | 1.31 |
| 40 | Virginia profile | $22.32 | $46,430 | $28,420 | $62,000 | 5,950 | 1.45 | 1.05 |
| 41 | Missouri profile | $22.12 | $46,010 | $30,590 | $67,010 | 4,510 | 1.54 | 1.11 |
| 42 | Tennessee profile | $21.98 | $45,720 | $33,220 | $63,730 | 5,470 | 1.67 | 1.21 |
| 43 | South Dakota profile | $21.93 | $45,610 | $34,410 | $54,900 | 1,020 | 2.23 | 1.62 |
| 44 | Arkansas profile | $21.74 | $45,220 | $38,430 | $59,690 | 1,500 | 1.15 | 0.83 |
| 45 | West Virginia profile | $21.51 | $44,740 | $34,840 | $59,980 | 1,330 | 1.90 | 1.38 |
| 46 | South Carolina profile | $21.46 | $44,650 | $37,380 | $61,450 | 4,110 | 1.79 | 1.30 |
| 47 | Mississippi profile | $21.08 | $43,840 | $30,740 | $70,120 | 1,540 | 1.33 | 0.96 |
| 48 | New Mexico profile | $20.05 | $41,700 | $36,440 | $59,150 | 920 | 1.06 | 0.77 |
| 49 | Alabama profile | $18.34 | $38,140 | $34,610 | $58,820 | 2,110 | 1.00 | 0.72 |
| – | Rhode Island profile | * | * | * | * | 710 | 1.41 | 1.02 |
Part of Office and Administrative Support Occupations. Compare any area in the wage explorer.
Source and notes
Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS 43-9041 Insurance Claims and Policy Processing Clerks.
*- Wage estimate not available.
- Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
- Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.
- Top industries: nat4d_M2025_dl.xlsx in oesm25in4.zip (BLS OEWS May 2025, national, 4-digit NAICS, cross-ownership). Employment is the industry's rounded total for this occupation; industries whose employment BLS withheld (**) are not ranked.
- Published medians: national_M2021_dl.xlsx to national_M2024_dl.xlsx in oesm21nat.zip to oesm24nat.zip (BLS OEWS May 2021 to May 2024, national, cross-industry, all ownerships) and the May 2025 spine. Each release is shown as published; nothing is computed between them.
Sources
- BLS Standard Occupational Classification 2018, definition of 43-9041, U.S. Bureau of Labor Statistics (public domain).
- O*NET 30.1 Database, 43-9041.00, National Center for O*NET Development, USDOL/ETA (CC BY 4.0).
- OEWS May 2025 national industry-specific estimates, 4-digit NAICS (oesm25in4.zip), US Bureau of Labor Statistics (public domain).
- OEWS May 2021 national estimates (oesm21nat.zip), US Bureau of Labor Statistics (public domain).
- OEWS May 2022 national estimates (oesm22nat.zip), US Bureau of Labor Statistics (public domain).
- OEWS May 2023 national estimates (oesm23nat.zip), US Bureau of Labor Statistics (public domain).
- OEWS May 2024 national estimates (oesm24nat.zip), US Bureau of Labor Statistics (public domain).
- OEWS May 2025 national estimates (oesm25nat.zip), the site's data spine, US Bureau of Labor Statistics (public domain).
Includes information from O*NET 30.1 Database by the U.S. Department of Labor, Employment and Training Administration, used under the CC BY 4.0 license.
Description written 2026-10-17 in our own words from the sources above.