Customer Service Representatives Salary in Texas
Customer Service Representatives in Texas have a median of $40,420 a year, below the national $44,770 (−10%); the state ranks 39th of 51 states by median. That is 17% less than the median across all occupations in Texas ($48,620). Texas pays more than every neighbouring state: New Mexico, Oklahoma, Arkansas and Louisiana range from $37,330 in Louisiana to $39,030 in New Mexico. Texas employs 337,170 customer service representatives, 24.0 per 1,000 jobs, the 1st largest count of any state. A location quotient of 1.44 means the occupation is more concentrated in Texas than nationally.
Texas vs the United States, May 2025
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| Texas | Hourly | $14.10 | $17.03 | $19.44 | $23.22 | $28.65 | $20.78 | 337,170 | 23.96 | 1.44 |
| Annual | $29,320 | $35,420 | $40,420 | $48,300 | $59,590 | $43,220 | ||||
| United States | Hourly | $15.27 | $17.72 | $21.53 | $24.89 | $30.57 | $22.40 | 2,595,750 | – | – |
| Annual | $31,750 | $36,870 | $44,770 | $51,780 | $63,590 | $46,590 | ||||
- Rank by median
- 39th of 51 states
- Rank by employment
- 1st of 51 states
- Location quotient
- 1.44
- Jobs per 1,000
- 23.96
Ranks count the 50 states and DC with a published value. The location quotient is the occupation's share of Texas's employment divided by its national share; 1.00 means the same share as the nation. Take-home pay at these wages: FastCalc's take-home pay calculator.
Metropolitan areas in Texas
26 metropolitan areas and 6 nonmetropolitan areas touching Texas publish a row for customer service representatives, sorted by median. Areas crossing a state line are listed under every state they touch; a linked metro has its own profile.
| Area | Median hourly | Median annual | 10th pct (annual) | 90th pct (annual) | Employment | Jobs per 1,000 | Location quotient |
|---|---|---|---|---|---|---|---|
| Dallas-Fort Worth-Arlington, TX | $21.63 | $44,990 | $31,370 | $61,980 | 96,930 | 23.93 | 1.43 |
| Midland, TX | $21.58 | $44,890 | $29,350 | $62,220 | 1,340 | 11.00 | 0.66 |
| Austin-Round Rock-San Marcos, TX | $21.02 | $43,720 | $30,520 | $61,610 | 32,690 | 25.27 | 1.51 |
| San Antonio-New Braunfels, TX | $20.54 | $42,720 | $29,280 | $56,320 | 34,730 | 30.82 | 1.85 |
| Houston-Pasadena-The Woodlands, TX | $19.42 | $40,380 | $28,600 | $59,840 | 65,510 | 19.91 | 1.19 |
| Odessa, TX | $18.88 | $39,270 | $28,970 | $58,340 | 1,150 | 14.16 | 0.85 |
| Amarillo, TX | $18.74 | $38,990 | $27,600 | $55,320 | 2,280 | 18.43 | 1.10 |
| Waco, TX | $18.66 | $38,810 | $27,910 | $55,350 | 3,260 | 25.13 | 1.51 |
| Brownsville-Harlingen, TX | $18.44 | $38,350 | $27,460 | $44,000 | 4,880 | 31.01 | 1.86 |
| Killeen-Temple, TX | $18.40 | $38,280 | $28,270 | $54,170 | 2,670 | 17.74 | 1.06 |
| Beaumont-Port Arthur, TX | $18.26 | $37,980 | $27,730 | $56,020 | 2,560 | 15.68 | 0.94 |
| Longview, TX | $18.20 | $37,850 | $28,630 | $56,620 | 1,570 | 13.32 | 0.80 |
| Tyler, TX | $18.13 | $37,720 | $27,610 | $59,310 | 1,680 | 14.61 | 0.88 |
| El Paso, TX | $18.10 | $37,640 | $28,550 | $47,360 | 10,680 | 31.50 | 1.89 |
| Victoria, TX | $18.00 | $37,440 | $27,410 | $48,470 | 570 | 14.88 | 0.89 |
| College Station-Bryan, TX | $17.88 | $37,190 | $27,760 | $46,560 | 2,500 | 18.64 | 1.12 |
| Sherman-Denison, TX | $17.83 | $37,090 | $27,600 | $50,630 | 840 | 15.98 | 0.96 |
| Corpus Christi, TX | $17.82 | $37,070 | $27,140 | $54,270 | 3,280 | 17.02 | 1.02 |
| Abilene, TX | $17.71 | $36,830 | $29,790 | $53,210 | 2,550 | 33.92 | 2.03 |
| Wichita Falls, TX | $17.49 | $36,370 | $27,140 | $51,060 | 910 | 16.34 | 0.98 |
| Texarkana, TX-AR | $17.35 | $36,090 | $26,730 | $52,840 | 740 | 12.88 | 0.77 |
| San Angelo, TX | $17.35 | $36,080 | $27,070 | $48,870 | 1,270 | 25.47 | 1.53 |
| Lubbock, TX | $17.28 | $35,940 | $27,910 | $47,890 | 3,830 | 22.94 | 1.37 |
| McAllen-Edinburg-Mission, TX | $17.23 | $35,830 | $27,230 | $46,020 | 8,270 | 27.87 | 1.67 |
| Eagle Pass, TX | $17.22 | $35,820 | $27,860 | $47,590 | 200 | 10.46 | 0.63 |
| Laredo, TX | $16.55 | $34,420 | $27,080 | $46,430 | 2,060 | 18.80 | 1.13 |
| Coastal Plains Region of Texas nonmetropolitan area | $18.40 | $38,280 | $26,250 | $58,350 | 1,740 | 11.66 | 0.70 |
| Northwestern Region of Texas nonmetropolitan area | $17.97 | $37,380 | $26,970 | $58,230 | 1,500 | 7.94 | 0.48 |
| Hill Country Region of Texas nonmetropolitan area | $17.95 | $37,340 | $27,090 | $55,720 | 2,650 | 13.20 | 0.79 |
| North Region of Texas nonmetropolitan area | $17.93 | $37,290 | $27,080 | $54,200 | 3,370 | 12.24 | 0.73 |
| Eastern Region of Texas nonmetropolitan area | $17.13 | $35,630 | $25,230 | $50,020 | 1,970 | 17.14 | 1.03 |
| Border Region of Texas nonmetropolitan area | $15.28 | $31,790 | $27,090 | $48,310 | 770 | 16.38 | 0.98 |
Neighbouring states
| State | Median hourly | Median annual | Employment | Location quotient |
|---|---|---|---|---|
| Texas | $19.44 | $40,420 | 337,170 | 1.44 |
| Arkansas | $18.19 | $37,840 | 20,680 | 0.95 |
| Louisiana | $17.95 | $37,330 | 25,780 | 0.80 |
| New Mexico | $18.77 | $39,030 | 16,950 | 1.17 |
| Oklahoma | $18.58 | $38,650 | 34,460 | 1.21 |
See the national page for Customer Service Representatives (every state ranked) and the Texas wage profile (every occupation in the state).
Source and notes
Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS Texas estimates.
- Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
- Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.