Customer Service Representatives Salary in California
The median for customer service representatives in California is $49,560 a year, somewhat above the national $44,770 (+11%); the state ranks 2nd of 51 states by median. That is 15% less than the median across all occupations in California ($58,240). California pays more than every neighbouring state: Oregon, Arizona and Nevada range from $40,560 in Nevada to $47,450 in Oregon. California employs 176,850 customer service representatives, 9.71 per 1,000 jobs, the 3rd largest count of any state. A location quotient of 0.58 means it is less common in California than nationally.
California vs the United States, May 2025
| Area | Basis | Percentile wage | Mean | Employment | Jobs per 1,000 | Location quotient | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 10th | 25th | Median | 75th | 90th | ||||||
| California | Hourly | $18.32 | $21.25 | $23.83 | $29.57 | $36.39 | $26.27 | 176,850 | 9.71 | 0.58 |
| Annual | $38,110 | $44,200 | $49,560 | $61,510 | $75,700 | $54,640 | ||||
| United States | Hourly | $15.27 | $17.72 | $21.53 | $24.89 | $30.57 | $22.40 | 2,595,750 | – | – |
| Annual | $31,750 | $36,870 | $44,770 | $51,780 | $63,590 | $46,590 | ||||
- Rank by median
- 2nd of 51 states
- Rank by employment
- 3rd of 51 states
- Location quotient
- 0.58
- Jobs per 1,000
- 9.71
Ranks count the 50 states and DC with a published value. The location quotient is the occupation's share of California's employment divided by its national share; 1.00 means the same share as the nation. Take-home pay at these wages: FastCalc's take-home pay calculator.
Metropolitan areas in California
25 metropolitan areas and 3 nonmetropolitan areas touching California publish a row for customer service representatives, sorted by median. Areas crossing a state line are listed under every state they touch; a linked metro has its own profile.
| Area | Median hourly | Median annual | 10th pct (annual) | 90th pct (annual) | Employment | Jobs per 1,000 | Location quotient |
|---|---|---|---|---|---|---|---|
| San Jose-Sunnyvale-Santa Clara, CA | $29.08 | $60,480 | $43,700 | $88,910 | 8,860 | 7.81 | 0.47 |
| San Francisco-Oakland-Fremont, CA | $27.80 | $57,830 | $42,390 | $84,780 | 19,930 | 8.39 | 0.50 |
| Napa, CA | $25.65 | $53,360 | $40,910 | $73,610 | 640 | 8.24 | 0.49 |
| Santa Rosa-Petaluma, CA | $24.91 | $51,810 | $39,990 | $77,970 | 1,750 | 8.54 | 0.51 |
| Vallejo, CA | $24.62 | $51,210 | $38,560 | $72,150 | 1,130 | 7.81 | 0.47 |
| Stockton-Lodi, CA | $24.03 | $49,990 | $38,060 | $102,460 | 2,650 | 9.14 | 0.55 |
| Sacramento-Roseville-Folsom, CA | $24.01 | $49,940 | $37,710 | $75,470 | 11,510 | 10.66 | 0.64 |
| Oxnard-Thousand Oaks-Ventura, CA | $23.65 | $49,190 | $37,950 | $72,160 | 2,860 | 8.83 | 0.53 |
| Yuba City, CA | $23.64 | $49,170 | $37,290 | $64,440 | 480 | 9.32 | 0.56 |
| Santa Maria-Santa Barbara, CA | $23.59 | $49,080 | $38,000 | $71,090 | 1,350 | 6.70 | 0.40 |
| Los Angeles-Long Beach-Anaheim, CA | $23.48 | $48,840 | $37,950 | $74,860 | 66,590 | 10.62 | 0.64 |
| San Diego-Chula Vista-Carlsbad, CA | $23.43 | $48,730 | $37,710 | $72,170 | 14,030 | 9.12 | 0.55 |
| Santa Cruz-Watsonville, CA | $23.13 | $48,110 | $38,210 | $76,510 | 820 | 8.30 | 0.50 |
| Salinas, CA | $23.08 | $48,010 | $36,770 | $71,330 | 880 | 4.70 | 0.28 |
| Redding, CA | $23.02 | $47,890 | $36,720 | $60,720 | 630 | 8.85 | 0.53 |
| Hanford-Corcoran, CA | $23.00 | $47,840 | $36,760 | $62,140 | 210 | 4.37 | 0.26 |
| Bakersfield-Delano, CA | $22.74 | $47,310 | $36,210 | $62,180 | 1,970 | 5.81 | 0.35 |
| Modesto, CA | $22.71 | $47,230 | $37,220 | $66,800 | 1,290 | 6.59 | 0.39 |
| Riverside-San Bernardino-Ontario, CA | $22.67 | $47,150 | $37,210 | $65,170 | 15,180 | 8.84 | 0.53 |
| San Luis Obispo-Paso Robles, CA | $22.47 | $46,740 | $37,490 | $68,000 | 750 | 6.15 | 0.37 |
| El Centro, CA | $22.23 | $46,240 | $35,990 | $63,520 | 360 | 5.48 | 0.33 |
| Fresno, CA | $22.15 | $46,070 | $37,310 | $77,330 | 4,550 | 9.54 | 0.57 |
| Chico, CA | $22.11 | $45,980 | $36,800 | $62,690 | 600 | 7.68 | 0.46 |
| Merced, CA | $21.96 | $45,670 | $34,510 | $61,750 | 500 | 6.24 | 0.37 |
| Visalia, CA | $21.86 | $45,480 | $35,140 | $62,010 | 930 | 5.41 | 0.32 |
| North Valley-Northern Mountains Region of California nonmetropolitan area | $24.43 | $50,800 | $36,580 | $68,100 | 720 | 6.86 | 0.41 |
| Eastern Sierra-Mother Lode Region of California nonmetropolitan area | $23.20 | $48,260 | $36,650 | $66,350 | 310 | 4.90 | 0.29 |
| North Coast Region of California nonmetropolitan area | $23.18 | $48,210 | $36,410 | $66,040 | 690 | 6.31 | 0.38 |
Neighbouring states
See the national page for Customer Service Representatives (every state ranked) and the California wage profile (every occupation in the state).
Source and notes
Data: BLS OEWS May 2025, released 2026-05-15. Cross-industry estimates, all ownerships. BLS page: OEWS California estimates.
- Annual wages assume 2,080 hours a year at the hourly rate; occupations BLS publishes on one basis only show an en dash (–) on the other.
- Employment is rounded to the nearest 10 by BLS. Where BLS withholds a cell, nothing is estimated in its place.